Javier Moreno V.
No shipping or answer
I have already purchased from them and everything was good, but now after I was already a client, I saw on their page that the products I wanted to order were on stock and would be dispatched in 24 hours. It has been 12 days, I sended 4 emails to all their emails, I tried to call to the phone number and no response at all, completly dissapeared, pretty dissapointed as this order was for my honey moon and I let them know since the begining but they didn't even care to answer or repect what their page said.
Response from Maen DonatiSep 30, 2026
Dear Mr Moreno, Thank you for being a returning customer of the House of Maen Donati and for sharing your feedback. My name is Karen Cox, Head of Client Care, and I would like to address your concern directly. First, I want to express my sincere apologies for any difficulty you experienced reaching our support channels and for the worry this caused regarding your honeymoon preparations. I have personally reviewed your file and tracked your order details. Official carrier tracking logs confirm that your parcel was successfully delivered on September 17th to the delivery address provided at checkout. If you have not yet located or received the package at your address, please reach out to me immediately at [email protected] so I can provide you with the full delivery proof and carrier details, or assist in locating it right away.