MadisonbraidsReviews of madisonbraids.com

Absolutely terrible!! No contact number, it takes weeks on end for them to reply, it's been almost a month and I haven't even received a tracking number yet! It's sad because the product itself is not bad but it's just not worth the pathetic customer service. I've ordered twice from the mm and have had a terrible experience both times. The first time the order was a month late and I was no longer at the address I had had it delivered to. It was a mess, but eventually after many emails it was resolved and they gave me a complimentary product for my troubles. So I was like okay fine and I chalked the delayed delivery service to covid - even tho I had ordered multiple things from multiple different online brands in that same time period and they all arrived on time. So one month ago I decided to give them another chance and ordered again and this time the service has been even worse!! No replies, no tracking numbers. I feel ghosted. Don't buy from them. Sure you might be lucky enough to have a good exp but it's not worth taking the risk of ending up with an exp like mine. The odds are not in your favor. Ugh!

The product itselfs was okay. Not great quality but just okay. However they do not stop sending me text messages on my phone with adds. I’ve tried contacting them about it and asked to have all my info deleted and they just reply by telling me to click unsubscribe on the bottom of the email. When I reply that they are via my mobile phone they stopped replying. I eventually blocked the number in my phone and it stopped a few weeks and now they are sending messages from another number. This company is horrible!!!!!

I ordered a product on 5/2 and was told due to the pandemic orders are delayed 7-10 business days. Fine. at first i was impressed. I forgot to add a coupon code and they refunded me with no issue. 6 weeks later i still have no product. They have no idea where it is, they keep giving me the runaround saying "oh its shipping next week" for six weeks. yesterday when i asked them again where my package was, they told me they had shipping delays due to Civil rights movements that are happening in our country. I was APPALLED. I could not believe they used a movement which we are all standing for, as an excuse to not get their product out. I have told them countless times to cancel my order, as I refuse to support this business. When they got in touch with me after i blasted them on social media, they told me once i receive the product "if i choose to keep it" they will refund me 30% for the inconvenience. No thank you. Buyer beware. This company is full of empty promises and fraud.

Horrible experience just terrible! I paid $35 for a piece of garbage that fell apart and faded after one wear! Terrible customers service just another load of garbage experience. AVOID!!!