madhornets.comReviews of madhornets.com

I am looking to return/refund but haven’t heard anything from the company yet about this. Emailed them hours ago. Tried to call but the phone number didn’t work.

I ordered a washing machine part, shipping took forever and a different part number came. They admitted it was a different part but tried to tell me the parts were interchangeable and when I sent video showing that isn’t true- the two parts in the order don’t even fit together- they tried to 1) offer me a 10% refund 2) told me I’d have to pay to ship the item back and 3) asked me if maybe I’d just want to resell it on my own. Terrible, laughable customer service. The part itself, on top of being the wrong part, looks terrible quality. Do not buy from this company- you will absolutely come to regret it, like I am.

Item never sent but was told it was lost in shipping and had to open a claim to get my money back.

Unit came with a broken temperature sensor. The piece was not in the box so it had to leave the warehouse that way. Only way to fix is to basically rebuild the unit since it has to come completely apart. This place NEVER answers the phone. Customer service, through email, told me I’ll have to pay the restocking fee of if I return it. Which is bs considering it’s their fault to begin with. OR…. They said that I could sell it locally to recoup my money. Seriously! WTF kind of place is this.

I never received my orders. I’m merely two states away. The tracking information from over a week ago is telling me usps is awaiting items. I would not order from them ever again.

I haven't received my part jet for my truck.I've been still waiting on it

Unfortunately my order did not go as planned. My order # 266043 was placed on December 28th for a new stater for my 2007 virago. I was then contacted by the team telling me that they did not have the part in their local warehouse and that I was expected to pay a 40$ surcharge to ship from another mad hornets warehouse if I wanted my order completed in the time that was given to me. I feel they had the obligation to fulfill my order regardless of which warehouse they had my purchased part at, so I declined paying the surcharge. Thankfully they gave me a full refund and I will now be purchasing from a trusted website with certified shipping times and online inventory that reflects their in-person inventory. Upsetting situation. Just glad it was promptly taken care of. Sad to say I will not be using mad hornets ever again.

PLEASE EMAIL ME BACK ABOUT MY REFUND OR I AM DISPUTING IT WITH MY BANK, THANKS