Tammie - Tammie A.
Loyalty Disappointed
I’ve been a loyal customer of Madera Vet for more than 20 years. I have never received the poor treatment, customer service and lack of compassion or empathy that I experienced recently. I called to confirm my appointment for my injured dog, and was met with “you’re not on the schedule”. In the past, when scheduling errors occurred I was offered options for my pet’s care, another appointment, squeezing us in or alternative providers. Megan offered nothing but a stern “No”. I requested to speak with the clinic manager and was told “No, she’s not available at all today.” Finally, Megan offered to put me on hold to see when the manager would be available, I was put on hold for 20 minutes then hung up on. I tried calling back every hour until closing, but was sent immediately to voicemail with a full mailbox. This experience was so traumatic I have requested my dogs’ records and have changed vets. The lack of care and concern for my pet’s injury was so blatant that as long as Megan is employed at Madera I will go elsewhere. After speaking with other staff members and sharing my concerns on the following days, they didn’t agree to address my concerns or act on them. There are plenty of good veterinarians in Tucson, I suggest you go elsewhere.