MadeofroseReviews of madeofrose.com

Terrible customer service, took forever, no updates as the shipping was happening. Responses to emails took forever. The return policy is wack. Save yourself the time and money go to amazon you could find all the crap from this store there and you'll get in the same day or close to and with all the shipping info updates accordingly. This place does not deserve to exist just a waste of time

Never received order. Ask for refund or to reship item. Said they shipped it tracking said return to sender. I should have looked at when it was being shipped from. I have to eat 100 dollars.

Very slow shipping. It took so long that I no longer needed it and now they won’t respond to my emails to return it. I haven’t even opened it so I can’t speak to the quality. Will never order from them again or recommend.

This is the Worst Company I have ever bought anything from. I order a “luxurious bear and gift box.” Bear looks and feels like it cost about a dollar. Never came with the gift box. It was also super late in being delivered. They don’t respond to emails. I put in a dispute with PayPal and they are trying to say that I was sent the box. Bear came tightly wrapped in a regular plastic bag. I’ve tried emailing multiple times but they just push you off. Hands down one of worst company out there. I could’ve got a better bear in the middle of my local mall. A joke of a company.

This website and company is a fraud. They are out of country and take forever to send you the item. They elude to the fact that they can get something to you quickly. I ordered something for Valentine’s Day that never arrived. It has still yet to arrive, and they tell me that they’re tracking states that it arrived at my house and I should deal with my local mail. They have taken responsibility. I have sent them at least eight emails of which they have standard responses to as if they haven’t even read my email. The tracking that they give you never works and never tells you where your item is, so you don’t know where it is anyway. There is no recourse with this company and they do not care to help the customer at all. Please do not risk your money with this company! If there were zero stars, I would put zero stars. They stole my money essentially.

Extremely disappointed in this purchase. There is glue coving several of the “roses” and it looks like a much cheaper version of the photo displayed. I’m not sure why this advertisement implies that it smells great when it smells like glue and plastic. I thought I was purchasing something of quality but what I received fell considerably short. I waited over a month for this item. Save your money.

This is a follow-up review to the one I posted on February 11, 2024 RE: “Worst Customer Service”. After I posted this review on Trustpilot, I received an email from Madeofrose on 02/13/24. It stated the following: “Hello, we’ve noticed that you’re not satisfied with return product back and wrote negative review on Trustpilot. We so sorry for this inconvenience. We’ll issue full refund for you immediately and no need return our items back to us, just please delete negative review. Thank you for understanding. Have a nice day” I responded by stating that when I see the refund in my bank account, I would remove the review. I have NOT seen a refund. In all fairness to me, if the company had responded to my email back in December 2023 to request the instructions to return the item for a refund per their website, I would not have written the original negative review. Madeofrose’s email to me asking me to delete the negative review THEN they would refund me is unethical, unprofessional and smells of a “Quid Pro Quo” situation. SHAME ON YOU Madeofrose! Do not waste your time or money on this website! I have learned my lesson and in the future, I will shop MadeinAmerica! Ralph

Don't waste you time or money. ORDER FROM A US BASED COMPANY! I ordered a bear on Feb 7th for my fiancés Valentine celebration and it still hasn't arrived as promised and when asked for a refund, they keep pushing you off. This was the worst experience I've had in many years and I am pretty liberal to shipping issues.