MadeofroseReviews of madeofrose.com

Response from MadeofroseJan 31, 2025

Dear Joseph, Thank you for reaching out. We have checked your order status, and it shows that your package has arrived at your city's sorting center and is currently in the final stages of delivery. Please note that our estimated shipping timeframe, as outlined in our shipping policy, is 5-10 business days after shipment, in addition to a processing time of 1-4 business days, as our products are handcrafted with care. We appreciate your patience and understanding as we ensure that each item meets our high-quality standards before being shipped. If you need further assistance or have any concerns, please feel free to contact our customer support team—we’re here to help! Best regards

Response from MadeofroseJan 31, 2025

Dear Cameron, We sincerely apologize for the frustration you’ve experienced. We understand how important it is for you to receive your order, and we truly appreciate your patience. According to the tracking information, your package was marked as delivered to your mailbox on January 24th. Once a package is marked as delivered, it is beyond our control, as final delivery is handled by the local postal carrier. In cases like this, we always recommend checking with your local post office, as they may have additional details regarding the delivery. That being said, your satisfaction is our priority, and we want to make this right for you. To ensure you receive your items, we have already resent your order at no additional cost. If you have any further concerns, please don’t hesitate to reach out to our customer support team. We’re here to help and appreciate your trust in Madeofrose. Best regards

Response from MadeofroseJan 21, 2025

Dear Mark Thomas, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your order. After reviewing your case, we are pleased to inform you that this issue has been resolved. The order has been fully refunded, and you should see the refund reflected in your account shortly. We appreciate your patience during this matter and regret any trouble it caused. If there is anything further we can assist you with, please do not hesitate to reach out. Your satisfaction is very important to us.

Response from MadeofroseJan 21, 2025

Hello, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. After reviewing your order, we can confirm that it has been successfully delivered. If you still have any concerns or are unable to locate the package, please don’t hesitate to contact our customer support team. We are here to help and ensure you have a positive experience with our company. Thank you for your understanding, and we appreciate your business.

Response from MadeofroseJan 21, 2025

Dear John Garcia, We appreciate your feedback, but we must respectfully disagree with your statements. All of our products are uniquely crafted and handmade with the utmost care and attention to detail, ensuring the highest quality for our customers. We pride ourselves on offering exclusive items that are not available on other platforms like eBay or TEMU, and we maintain rigorous standards to differentiate ourselves from mass-produced products. We understand the importance of timely delivery and exceptional customer service, and we sincerely apologize if you have experienced any delays. Please know that we are here to assist you and resolve any concerns you may have. Kindly reach out to our customer support team, and we will prioritize addressing your issue. Thank you for your understanding, and we hope we can provide you with a better experience in the future.