Thomas Del V.
Order #60208
This company seems not to care at all about customer service or shipping their orders in a timely fashion. For the price we pay, it should not take weeks to ship an item. Customer support is not helpful so far.
Madeofrose is listed under Wedding & Party.
Madeofrose (madeofrose.com) has 295 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Thomas Del V.
This company seems not to care at all about customer service or shipping their orders in a timely fashion. For the price we pay, it should not take weeks to ship an item. Customer support is not helpful so far.
Sal G.
Placed an order (#58538) for 100 premium glitter roses on 1/28. It's currently 2/10. Last update was a tracking number on 1/31 that still has no updates outside of the label being created. Absolutely terrible, leaving me hanging before Valentine's day. 1-800 flowers is the way to go gents! Update: order just arrived yesterday 2/25. Quite a bit late after all that. The roses are completely terrible quality and are not even assembled. You must physically place a stem on the head of each rose. Still extremely unsatisfied for the price. Dodge this place like the plague when it comes to gifts!
MorningBot
Where is my order, it’s been weeks now Order #59653
Joe
Order #59124 Placed this order Feb 1st and tracking still shows that it is still at the facility and that the order has not been shipped yet. I have sent multiple emails and have not gotten a response
Jahleel K.
Do not waste your money website is a scam
boaz L.
I placed my order on January 22nd and received a tracking number on January 23rd. However, the tracking status has only shown ‘data received’ with no further updates. I reached out on February 4th, and it has now been over 48 hours with no response. Like many others, it seems the only way to get a reply is by posting here. If my package will not arrive in time for Valentine’s Day, please cancel my order and issue a refund. I placed my order well in advance to ensure timely delivery, yet it’s still not here.
Cody
Ordered Rose Bear January 26th for Valentine’s Day. As of 2/6 nearly two full weeks later, the order still doesn’t show as actually shipped, just a label created. 3 weeks should have been ample time to get this delivered by Valentines Day but I’m an quickly losing confidence. I emailed customer support and like everyone else, they do not answer. Seems like they respond here but I can’t tell if they are just lying to people telling them their orders were delivered and there’s nothing they can do. Luckily I used a credit card that I can dispute the charges if I don’t receive in time. MadeofRose…would love an actual update on my order. Thanks. Update. As of 2/8 they responded to tell me it has shipped but still only a shipping label was created on 1/30 and no updates since. When I request a refund they ignore the request. I’ll dispute the charges on my credit card. Sham company leaving me empty handed for Valentine’s Day
Joseph N.
Order #57848 - Box of 24 Long lasting preserved roses Order #57923- Blue flower bear I have these 2 orders that I paid a lot of money for. I paid for first class priority shipping and I should have received them by now. They are still in china according to the tracking. I think I definately got scammed considering I haven’t heard back from anyone. Should have stuck with 1-800- Flowers. Wont make that mistake again.
Response from MadeofroseFeb 5, 2025
Dear Joseph, We sincerely appreciate your feedback and understand your frustration. However, after reviewing your order details, we can confirm that your packages have been delivered within the estimated shipping timeframe stated in our shipping policy. Our shipping process includes processing time + transit + final delivery, which aligns with the estimated timeframe provided at checkout. While tracking updates may not always reflect real-time movements, the final delivery scan confirms that your orders arrived as expected. We are a legitimate brand committed to providing high-quality products and excellent customer service. We apologize for any confusion and would be happy to assist you further if needed. Please feel free to reach out to our support team and we will gladly address any concerns. We truly appreciate your trust in Madeofrose and we hope you enjoy your beautiful gifts!