Usa MadReviews of madbagstore.com

DO NOT PURCHASE! As with other reviews, the bag I received is sub par, cheaply made when compared to brands of similar price point ($400). Also, this company does not accept returns! Stay away!!

What a terrible company. Really bad customer service. Color was off to start. Measurements were terrible wonky. Tried to tell them that. The bag is warped. The flap isn’t even on the sides. The color on the website is beautiful the color I got was trash. The description on the website is misleading. The leather is garbage. Do not buy from them! Terrible customer service. Hugely misleading. The 5 star review down below is from Italy! Most likely it’s the company! Stay away. Save your money, save your frustration.

Purchasing this bag was a learning experience for me. Always read the fine print/return policy. (Cancel within 24 hours in this case - and return for voucher only within 14 days.) If you are purchasing from an unknown company, look up reviews. Had I found this page first, I would have not taken the leap and purchased the bag. My bag had imperfections that are not something you would expect from a high end store. The leather cut quality is not clean. The hardware was scratched, and the protective cover on the hardware was half way off and screwed under the hardware so I had to use tweezers to get all of the pieces of plastic off. It does smell like real leather. It does appear smaller than photographed with the model, but the measurements were accurate on the website. I experienced no response after asking to return the bag, and was told I was after 24 hours (it was 36 hours) when trying to cancel the order because I found reviews online that were suggesting fraud.

Pessimo. Confermo le recensioni negative di chi mi ha preceduto. Borsa di dubbia qualità (non sembra neanche pelle), che non è possibile restituire senza spendere altro denaro per la spedizione, per poi ricevere un voucher da usare per acquistare da loro un'altra brutta borsa. A questo punto preferisco buttarla. Servizio clienti praticamente inesistente. Mai più.

The bags don't look like they are presented online. The leather colors vary substantially as do the measures of the bags (they are smaller). The online shop claims to be service oriented but once service is requested the client is referred to the "small print" - the infamous general terms and conditions. Those state that the customer may only receive a voucher and no refund in cash. Comments on the company's IG account are deactivated. Emails are not answered or if so the client - who asked for a simple return of a bad product - is threatened with the legal department.

The bag ordered and received (Birkimaid 40 in dark olive) looked completely different than shown online. The leather is of rather poor quality, the stitching is rough and - most importantly - the color tone is much lighter than indicated (it's greay rather than green). A question to the company was answered promptly however it was stated that the leather would look different in different light situations. #thecustomeristheidiot CAUTION: The company does not issue refunds in cash - just vouchers for other products which are most likely similarly cheaply made. Also the return costs of c. EUR 15 have to be borne by the buyer. Please note that the company also does not allow comments on its IG profile nor are the buyers invited to leave a rating. Suddenly it all adds up... Therefore STRONG ADVICE TO STAY AWAY FROM THIS SHOP

Loja online que não cumpre os direitos de consumidor. O e-mail vem sempre devolvido e whatsapp não responde ou só responde para dar indicação que vai emitir voucher que ainda assim também não emitiu e o qual recusei pois como o direito do consumidor em compras online assim diz tenho o direito a reembolso pelo mesmo método de pagamento. Já fiz a devolução à 3 semanas e não tenho qualquer reembolso. Loja vai ficar com o meu dinheiro?

this is a fraudulent shop, the quality of the bags is far from the picture, they are smaller, the leather is of poor quality and poorly sewn. customer support is unresponsive, they do not refund money, which is against EU law!