Usa MadReviews of madbagstore.com

Una delle peggiori aziende mai incontrate. Borsa di scarsa qualità. Finiture pessime e maleodorante. Se vuoi fare il reso devi pagarti le spese di spedizione (e ci può anche stare) ma loro NON ti rimborsano ti danno solo un voucher nonostante sia obbligatorio il reso in denaro se il cliente lo richiede. Si nascondono dietro una frase ingannevole sul rimborso. NON comprate se volete buttare via i vostri soldi! Aggiungo che ho anche ricevuto una mail per indicare i miei dati personali e se non li avessi forniti avrebbero eliminato il mio commento perché secondo loro non vero!

BETRUG und Enttäuschung. Falsche Tasche bekommen. Zurückgeschickt. Kein Geld zurückbekommen. Keiner reagiert auf meine e-mails schon fast zwei Monate

Scam. Scam. Scam. DO NOT SHOP FROM HERE. The quality was horrendous and not at all what was advertised. Cheap. It came in a dust bag thrown inside a destroyed brown cardboard box from China. The “customer service” is worse. It’s a complete bait with return, then ghost. No responses or emails. DO NOT SHOP FROM HERE.

The custumer service it's a joke. I bought a suede bag, when it came in the mail, upon inspection I realized the metal studs on the bottom of the purse were all scuffed and the suede had some sort of crease. It's evident to me this purse was used, I sent the company an email immediately and attached pictures to show proof of my claim. After several days they respondeded "they found it inappropriate that I claimed the purse was not new" and "the metal studs are not scuffed but simply have this "natural" characteristics"...excuse me??? Not even cheap bag come with the hardware scuffed!! Awful, terribleeee company to shop from. I would return the bag, but as awful as they are, I am afraid I won't get the money refunded. Stay clear from them!

I ordered a bag and received it very prompt and I was impressed with the quality and craftsmanship. However the “Birkin” I bought was HUGE and all I wanted to do was return to exchange for a smaller version. Customer service is a JOKE. You message with two different people or one person who is Jekyll and Hyde- it’s impossible to get them to agree to a return. I mailed back the bag ($100) from CA to Italy. Disputed the charged on 6/18 and still don't have a refund. Save yourself your hard-earned money and avoid this place like the plague. Honestly it’s a shame because I loved the bag just simply too big for a 5’ person. How do you say crooks in Italian?

This company is a scam. They advertise high-end italian craftsmanship but send you shein quality bags. They hide the return policy link in the instagram mobile version of their store so you are not aware they wont accept a return and then try to scam you into keeping these hideous bags. The hardware is cheap, the material is not lined and does not retain shape, the size is smaller than the advertised size. the entire thing is a scam. Beware.

It’s not leather, fake!

I wish I had checked the reviews before buying. The quality of this bag is shockingly poor. I used it for just five days and the parts that touched my clothes are now stained. And no — I wasn't wearing anything new or dark; it was a well-worn, washed piece of clothing I've had for over two years. When I reached out to customer service, their response was basically, "Well, we warned you in the fine print." Excuse me? For a bag that costs over €200? That's beyond disappointing — it's insulting. This is the kind of quality I’d expect from a knockoff, not from a brand that markets itself as premium. I've owned dozens of light-colored bags over the years and never had anything remotely like this happen. You could literally get a handcrafted bag from an independent maker for this price — support a real artisan and get something with actual quality. Never again will I let TikTok comments influence my purchase decisions. Lesson learned.