Usa MadReviews of madbagstore.com

Esperienza negativa con il servizio resi. Ho restituito una borsa mai utilizzata (modello Bellucci), ma solo provata per pochi attimi, e il reso è stato rifiutato con motivazioni che considero poco chiare e non adeguatamente dimostrate. In particolare, mi è stato contestato che: - i sigilli erano stati rimossi (necessario per provare il prodotto); - le parti metalliche presentavano graffi, nonostante la borsa non sia mai stata utilizzata; dunque è probabile che fossero già presenti; - la tracolla non fosse nella dustbag, pur essendo inclusa nel pacco durante la restituzione; - la borsa risultasse schiacciata, cosa comprensibile trattandosi di pelle molto morbida, nonostante avessi inserito all’interno materiale di riempimento; - l’articolo fosse considerato non più rivendibile. Ho contattato l’assistenza per avere chiarimenti, ma non ho ricevuto risposta. Nel complesso, un’esperienza poco trasparente e un servizio post-vendita che non mi ha soddisfatto. Consiglio attenzione prima di acquistare.

I would not recommend ordering from this store. I contacted the company even before the parcel arrived, informing them that I wanted to return the item and asking for return instructions. However, they did not provide any clear return details or assistance. When the parcel arrived, the packaging was already damaged. Only after I reported this did they finally respond. I returned the handbag unused and in its original condition, within the 14-day withdrawal period under EU law. The seller received the return, but instead of refunding my money, they issued a store voucher without my consent. I clearly requested a refund to my original payment method, but this was ignored. Under EU consumer law, customers are entitled to a refund within 14 days, not a forced voucher. Overall, very poor customer service and lack of respect for consumer rights. I would strongly advise others to be cautious before purchasing.

Don’t respond to announced return of bag. Bought many bags and normaly they are nice but I had to return one bag due to the color. No communication although I announced and respected their return policy. No refund, no voucher, no communication for more than two weeks so that means that they stole my money.

I received a bag with the hardware oxidized, i contacted the company. And they rudely replied, that because I received the bag 7 days ago, I must have been the reason the bag was oxidized. I included a picture, with the tag still on the bag and unworn. ❌❌I wouldn’t recommend buying from here!!!!!❌❌

Servizio clienti pessimo servizio clienti inesistente e di pessima qualità, direi imbarazzante!.

The bag was not what I expected, leather is cheap, doesn't hold the shape and the customer service has been unresponsive with no information provided about the return process. Scam!!! Do not buy. Reply to Madbag : update: This statement is not correct. My order number was 9110. I contacted your company multiple times by email requesting instructions for a return, but I never received a single response. Because of the lack of communication, I had no other option but to open a claim through PayPal. The dispute process lasted almost three months. I also had to pay $70 to return the bag from the United States to Italy. Your claim that you have no record of my order or contact is therefore misleading. All communication and the transaction itself are documented through PayPal. Only thanks to PayPal’s intervention was I eventually able to recover my money. I have screenshots and documentation of the order, my emails, and the return shipment, and I am prepared to share this evidence publicly if necessary.

I am extremely disappointed with my experience at Madbagstore.com. On November 25th, 2025, I ordered the TOTE DIVA in suede Chocolate (Order #9214), expecting a laptop bag as advertised. However, the item delivered on November 27th was a regular handbag, completely different from what was shown on the website. I have emailed the company three times requesting to return the item and receive a full refund, but I have received no response whatsoever. Instead, their policy offers a store credit instead of a refund, which is against EU consumer law (Directive 2011/83/EU) and Dutch Civil Code Article 6:230o. This is unacceptable, especially for a high-priced item. ⚠ Warning: Avoid this store at all costs! They do not honor basic consumer rights, ignore customer communication, and mislead buyers with inaccurate product descriptions. I strongly advise potential customers to think twice before ordering from this website. Misleading product descriptions, lack of communication, and non-compliance with consumer protection laws make this a very poor shopping experience.

English: I ordered a suede handbag. When it arrived, I immediately saw that it did not match the photos: the color of the suede was different, the proportions were different — in the photos it looks more square, but in reality it is more rectangular, and even the color of the hardware is different from the pictures. I wrote more than 10 emails to customer service to return the item. Their reply took a week, and they refused my return, thereby violating EU law that protects consumer rights. I do not recommend anyone to place orders in this store. Spanish: Pedí un bolso de ante. Cuando llegó, vi inmediatamente que no correspondía a las fotos: el color del ante era diferente, las proporciones no coincidían — en las fotos parece más cuadrado, pero en realidad es más rectangular, e incluso el color del metal también es distinto al de las fotos. Escribí más de 10 correos al servicio de atención al cliente para devolver el producto. Su respuesta tardó una semana y rechazaron mi devolución, incumpliendo así la ley de la Unión Europea que protege los derechos del consumidor. No recomiendo a nadie hacer pedidos en esta tienda. Ukrainian: Я замовила замшеву сумочку. Коли вона приїхала, я одразу побачила, що вона не відповідає фото: колір замші інший, пропорції відрізняються — на фото вона більш квадратна, а в реальності більш прямокутна, навіть колір фурнітури відрізняється від зображень. Я написала понад 10 листів до служби підтримки, щоб повернути товар. Їхня відповідь надійшла лише через тиждень, і мені відмовили у поверненні, тим самим порушуючи закон Європейського Союзу, який захищає права споживачів. Не раджу нікому робити замовлення в цьому магазині.