Mac ToolsReviews of mactools.com

the warranty does not work

I only used mac tools cause it was convenient to have the truck account for a tool I need right then and there but for how much they charge for there awful quality tools is not ok. If you need a tool warranty don't worry it will only take a couple weeks if not a month to get it and if you miss 2 payments no matter how much you owe even if you owe 100 bucks they will threaten to take your stuff or make a big deal about it and accuse you of running and hiding from payments. Take it easy guys your not snapon not at all I will only go through amazon or snapon from now on I will never ever go through mac the rest of my life and I have spent thousands on that truck and regret every penny ever spent.

My Partner has the Maximiser Tool Box, this box is massive but it is broken. Mac Tools are the pits..... We have been waiting for nearly 1 year for someone to come and repair it. Our Rep is at his wits end trying to get something done for us. When the box was bought it was given a lifetime warranty. Come on Mac Tools get your act together and make my day!!!!!

This fly by night company wants me to pay to ship a broken socket that they are just going to throw away—they won’t accept pictures.Just another way to discourage warranty claims and waste time waiting on them to send out Replacements after they receive the broken items they will throw away!?Now I realize why there are no “Mac” trucks in central Florida—that’s right—there is Snap on & Matco—you do the math.I broke an impact socket without using an impact…and they give me the run around.This company is on a down hill slide.Might as well buyHarbor freight tools—at least they are local & stand behind their products.

I’ve been buy Mac tools since 1979. No problems. Ever. I’ve never had a truck account. I pay as I buy. I still have first tools I ever bought off the truck. Anything I needed warranty they do on the spot. I still have air tools from the 1980’s that still work fine. I’ve never had a bad tool truck guy from Mac. And never had a good honest one from other tool trucks..

I paid for a brand new tool box couple years ago and what I got was two used boxes that both had drawer issues I was told to make one out of the two and that was my new toolbox since the day I got it I've had nothing but trouble with the drawers. The sliders come apart constantly the top drawer came all the way out landed on the floor then it sat on my bench for 8 months before I got a new set of sliders I was told repeatedly will get you another box we'll straighten it out I made my fourth call to Mac tools today in the last couple years and the person who sold it to me just simply lied about it and they seem to be fine with that. I'm 53 years old I've been buying tools for my whole life never have I ever been treated this way by any tool company they don't call me they don't send me anything they just said well you must have overloaded it which wasn't even close to being true. They just didn't care I don't get it how can you treat a customer this way. All I'm asking for is what I paid for..

Absolutely ZERO customer service! Refuses to back their product. Their franchisee can basically do whatever they want and lie. Corporate lied as well. Guess it's part of their business model. This goes for their finance company as well. I highly recommend avoiding Mac and Mac Credit (Greensky) at ALL costs!

This company sucks. Wasted me lots of time on an order less than $50. They don't ship orders to PO Boxes, apartment numbers, building or warehouses. I was told my order will be released to ship but later on they asked me to provide another address. Per their request , I provided a home address to them; however, they never made response to my messages anymore and then cancelled my order. Horrible customer service!! Will not buy any products from this company.