Annon
Just My Input....
I had signed up for this app and when I signed up it wasn't really what I was looking for, so I reached out to "William" and stated that I was not going to be counting macronutrients after all and decided that it was not for me after getting into the app because I felt they gave me EXTREMELY high calorie staring range for just me trying to lose weight, I mean even for losing weight slow I would have GAINED weight with that number., mind you, they don't even have an "app" you have to save it to your home screen. I tried literally that night that I signed up to get a refund and they told me that "if I needed any help using the app that I could reach out to them". I won't have any use in the app though, so that is pointless. Being in a pandemic and money being extremely tight for me right now they couldn't give me my 20 dollars back for whatever reason, because "it was tailored to my exact macros for 3 phases". I understand it says no refunds when you sign up but I thought maybe he would understand in this situation. This is complete ripoff "good value for what the app is" when you can get this stuff on myfitness pal for FREE. I've had where people have refunded me before on a month's use even when it asked the same questions this app did...
Response from MacrostaxJun 26, 2022
Hi Annon! We're sorry to hear that you had a bad experience. As you stated, you were aware that we have a no refund policy when signing up and you do have access to macros for several different goals immediately after sign up. Our calories are often seen as "high" because we do believe in fueling your body instead of restricting it reach your goals and have helped over 150,000 Macrostaxers do so. We do hope that you'll give us another chance as we just launched a brand new app in the App Store and Google Play!