MACPalaceReviews of macpalace.com

Someone needs to set up a website to file a class-action suit against these A Clowns. We're paying the shipping and they are getting their broken parts back. No need to run a legitimate business they make more money this way. They took me for over $500.00 for my efforts. If you wrote a good review here, consider yourself lucky and stop setting others up for failure by giving them false hope. Other reviews show over 75% bad, anything else should be considered as dumb luck. Look at the review trend, funny how this company gets either good or bad reviews, only 1 in-between. This is almost a mathematical improbability. (Somebody's fudging the results.) Cheated on shipping, old broken parts, predatory refund and restocking fee practices. I realize there are a few people who like to take risk. Well, Here it is! If you have money to gamble or loose, I am certain this one-arm-bandit will oblige. I am calling the Fraud hot line as we speak.

After purchasing a refurbished product from the Mac Palace, Inc. and installing it, the product failed to perform as described. Mac Palace representative took me through numerous steps and countless hours of testing and chasing my tail with no results. After months of this back and forth, Mac Palace, Inc. has finally accepted the return, however they charge a 30% restocking fee. One can quickly see that a $300 product + shipping in both directions has leaves a buyer with over $100 is lost money on a faulty product. I believe this business should be investigated for their scam-like practice.

They sent me a defective product and their only response was that back there. I returned it and, after 20 emails, I'm still waiting for their reply. I paid for a defective piece and two deliveries and I feel cheated.

I was given a price, via online, asked if they had it in stock and if I could come pick it up. When I got there, they told me that the price had gone up from the time I called to the time I actually got there. 30 minute drive and the price went up from $151 to $195.

On 11-12-12 I bought a power supply from Mac Palace paid for a two day delivery. . I had a problem with my credit card it did not go though so I called mac Palace (India) very rude customer services they said to resubmit my order and they indicated that the older order will be canceled. Unfortunately, it did not get cancelled! I was charged twice! So, I called (India) again, and they said that I would get a refund. I waited one week for the refund to appear and then I sent 3 more emails to Mac Palace with no reply. 3 1/2 weeks later, 12-3-12 I called again and I am still waiting for a refund. BREAK DOWN paid for 2 day delivery came two days late charged twice for one product 3 1/2 weeks later no refund rude customer services

Do NOT use Mac Palace out of California. Horrible customer service, very rude Indian (guessing by accents) men who constantly interrupted me when I was trying to talk to them about getting the necessary cable or returning the product that didn't work on my Mac. They shipped a video card without the necessary power cable and argued that it doesn't require one, when it clearly does (I have photos). Basically called me a liar when I told them the video card they sent me should've had a power plug with it, per the Apple Store, and said Apple was lying to me to make me buy from them. I ended up having to buy the card from the Apple Store because Mac Palace wouldn't answer my calls and refused to believe the Mac technicians knew what they were talking about. I left them several messages and they wouldn't return my calls for over a week. Paid more than double what I should've for Standard Overnight Shipping ($103.07) compared to DV Warehouse who charges less than half ($50.26) for the same shipping. They finally refunded a small portion of my cost -- took out 35% restocking charge, plus will not refund shipping on a part that was shipped to me incomplete and unusable. I had to pay return shipping without even knowing whether they would refund my money. Out of my $270.07 cost, I got $108.55 back for a defective/incomplete part and now I don't even have the part to show for it to resell. Worst customer service EVER. RUDE and talks down to women. DO NOT ORDER FROM THEM. SCAM COMPANY!

Ordered an iMac power supply for a customer who needed the machine repaired ASAP. Item did not ship for many days. No reply to my emails. No one ever available on the live website chat. Made several phone calls and no answer, not even a message machine. Finally got someone on the phone and was told the item had been on backorder and would ship today. Several days later the item arrived. Item was used. Discription did not state that. Visible burn mark on the power supply pcb board. Blown fuse and a missing/burned off pin on the ac input connector. Obviously the item was not inspected or tested prior to shipment. Several more unanswered phone calls. Finally got someone on the phone and they've agreed to RMA the item for a refund. Returned the item at my expense. They have now had the supply for six days and no refund has been issued. Here we go again with more phone calls. Will be calling Visa next. Update: July 31st. Finally recieved a partial refund less a 35% restocking fee for a defective part!!!!! Visa's fraud department has promised to take care of this for me!

These people are liars and thieves. I placed an order for 4 drives, and prior to giving them my credit card, I asked that they confirm that I would be shipped genuine Apple parts. What arrived were cheap knock offs. I called and was told to return them, which I did, at my expense. My credit card was finally credited only a portion of the sales price, I've yet to speak to any one there that can 'help' me, nor will that 'helpful' person return my calls. Perhaps they will pay more attention to my attorney?