MacmallReviews of macmall.com

Excellent services Very prompt

Purchased an item and because of the incorrect item listing details I returned it unpoened and still sealed. They didn't want me to return it to their main warehouse but a 3rd party RMA center which I had to purchase postage to. It arrived there and it's been 3 weeks and I still have no received a refund. Every week they promise a refund but I have not seen it yet. Just going to file a case with my credit card.

Prices good, product I needed and delivery fast

They won’t return a wrong item sent to me!!!

Man. What a trip. For years my dad purchased through MacMall and got what he ordered quickly. I'm a videographer on a project and my computer finally went kaput - I needed a replacement fast. I put in the order and received a call saying my product was back-ordered. After being told I would receive a phone call in 24hrs regarding the wait time for my all-of-a-sudden back-ordered desktop order I was told I couldn't cancel the purchase because the one piece of inventory they had, was already shipped. Save yourself the time and go to the apple store like a normal person. If they don't have your stuff in-stock the purchase And return is a clown-show. Called 5+ times and sent emails to get no response in 4 days. Completely unprofessional, predatory sales setup. Evasive customer service. Had to call the credit card company to cancel it all because I couldn't contact the merchant. Steer clear!

although they have some of the best prices anywhere on the web, their return policy it terrible. they basically don't have a return policy, they refer to the manufacturer of the item you purchased - in my case, since i opened the packaging (even though it didn't use it), they said i can't return it; i can buy the same item in town and return it even if i've used it

Horrible customer service. Have purchased from them for many years Never again.

Good service, fast response to calls and E-mails, resonable shipping time