Ken B.
Forgot to include locks for both mounts…
Forgot to include locks for both mounts and then did not hurry to get them to me; took another week after I alerted customer service.
Response from Maclocks.comJan 26, 2025
Dear Ken, We sincerely apologize for the inconvenience caused by the missing locks and the delay in getting them to you. As soon as we were alerted to the issue, we reshipped the locks via expedited shipping. Unfortunately, the delivery was delayed due to severe weather conditions. According to our records, the package should arrive tomorrow. We truly appreciate your patience and understanding, and we are committed to ensuring a better experience moving forward. Please don’t hesitate to reach out if there’s anything else we can assist you with. Warmest Regards, The Maclocks Team