Machinio.comMachinio is a global platform for buying and selling machinery and equipment. We’re experts at using technology to connect buyers and sellers and facilitating transactions. Thousands of dealers and suppliers trust us to market and sell their equipment. We do this by introducing them to millions of new buyers each year.
Machinio.com (machinio.com) has 109 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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109 approved reviews, newest moderated first
GW
Someone from this company copy/pasted my entire dealership inventory to their site. I cannot get a single phone call or email answered to find out why they are doing this. I cant imagine it is out of the goodness of their hearts. Nobody asked if I would like them to post my stuff. Why is a heavy machine company posting pictures off of RV dealers websites????
Egbine E.
Criminals. They are scams
Betto D.
Sollecito nuovamente un intervento risolutivo per il problema riscontrato sul crm ma niente da fare. Soldi buttati. In risposta alla vostra mail vi comunico che sono state fatte tutte le modifiche da voi indicate ed il problema persiste. Per quanto riguarda la call con il vostro responsabile tecnico( ne avremo avute circa una decina ormai) , normalmente tra aziende si concorda un orario e non che telefona quando ha tempo lui. Rimango in attesa
Response from Machinio.comMar 12, 2024
Gentile Cliente, La ringraziamo per il feedback. Il nostro team ha seguito tutti gli step necessari alla risoluzione del suo caso. Tuttavia, è stato appurato che la fonte del problema non è riconducibile a Machinio, ed è quindi necessario contattare il suo fornitore per risolvere concretamente la questione. Il nostro account manager ha provato a mettersi in contatto con lei diverse volte, senza però ricevere risposta. Le ha quindi inviato tali informazioni via email in data 7 febbraio. Rimaniamo a completa disposizione per aiutarla a risolvere il problema il prima possibile. --- Dear Customer, Thank you for your feedback. Our team has followed all the necessary steps to resolve your case. However, we have ascertained that the source of the problem is not Machinio, and it is therefore necessary to contact your supplier to resolve the issue. Our account manager tried to get in touch with you several times, but received no reply. He therefore sent you this information by email on February 7th. We remain at your disposal to help you solve the problem as soon as possible. Thank you, Machinio
Jay
Customer service was good, had good experience with my interactions. The actual service was worthless, waste of time and money. My own outlets out performed Machinio 100-1. Do your own research if you think your inventory may do well on here, don't make the mistake I made. You would likely do better running facebook ads or just listing on eBay. I as assured my machinery was a perfect match for them but produced one valid phonecall in 3 months.. And the customer clicked on that by mistake..
Response from Machinio.comMar 12, 2024
Hi, We're sorry to hear that the service did not meet your expectations. We understand the frustration that can come from investing in a service that doesn't yield the desired results. Your feedback is invaluable to us as we continuously strive to improve our platform and services. Please note that every business is unique, and what works for one may not work for another. While Machinio has proven successful for thousands of sellers, we acknowledge that it may not be the right fit for everyone and all products. Best, Machinio
Lars H.
Machinio System und Webseite wurden mir verkauft mit dem Schwerpunkt auf sehr gute Präsenz der Listings in Suchmaschinen und Steigerung der Anzahl der Anfragen. Beides ist nicht eingetroffen: die Webseite hätte man im Hinblick auf SEO mit jedem beliebigen Generator erstellen können. Es erfolgt von Seiten Machinios nicht die geringste Qualitätskontrolle und selbst auf Nachfragen erhält man nichtssagende Mails ohne weitere Optimierung oder auch nur Hinweise dazu. Eigenhändig kann man an der erstellten Webseite quasi nichts ändern, da der Webseiten-Editor völlig unverständlich ist. Das Back-End des Machinio-CRM Systems bietet ebenfalls wenig Komfort und ist nicht anpassbar. Fazit: für mehr als 4000,- Euro im Jahr erhält man ein System, das nicht individuell anzupassen ist, die Bedienung ist eher was für Nerds. Glücklicherweise habe ich diesem Unternehmen nicht unsere Hauptdomain zur Verfügung gestellt, da ansonsten unsere Präsenz in den Suchmaschinen komplett abgestürzt wäre.
RJ S.
I listed on this site and got zero calls and not sure how many looks. Listed on Ebay and got 171 looks and sold there in two weeks. This was the right place to sell my $15K lift. I can not recommend Machinio at all, cant even get proper billing info from them. There website site has NO website help line to call either. I tried to send myself a email like I was a customer and it took two day to get. Just wanted to make sure my link was correct You can say all you want but charged me for two months without one lead.... You dont even have your phone number listed on your website. If your so excellent, then return my fees paid?
Response from Machinio.comJul 26, 2023
Thank you for bringing your concerns to our attention. At Machinio, we strive to provide an excellent experience for our clients and we regret that we fell short of your expectations. We take all feedback seriously and are committed to continuing to improve our service. To better understand your specific situation, we kindly request that you reach out to our dedicated customer support team. They can be contacted by phone at 1-877-329-2775 or through the contact form on our website. We value your business and aim to rectify the situation to your satisfaction. We appreciate your understanding and willingness to work with us. Best regards, The Machinio Team
Hristo P.
Very good platform - able to optimize the site content on weekly basis. It appears to be visible worldwide.
Response from Machinio.comAug 2, 2021
Dear Hristo, thanks for your review! Great that you are satisfied with our international exposure and updates. Best regards, your Machinio-team
Denic
Gute Plattform, normale Preise, qualitativ gute Anfragen!
Response from Machinio.comAug 2, 2021
Danke für Ihr Feedback! Es freut uns dass sie zufrienden sind mit unseren Anfragen. Mit freundlichen Grüßen, Ihr Machinio-Team