MaacoReviews of maaco.com

Horrible experience - avoid at all costs I brought my car in after having backed into a poll, with a small dent in the rear panel and a few scratches. I ended up bringing it back three more times to fix mistakes they made, including forgetting to attach a bracket and a misaligned rear panel. Their customer service is dreadful. One time I was not even acknowledged when I walked in. The employee at the front desk looked at me, picked up a part and gave it to another employee, saying "This goes on her car". He then walked out. The final blow was when I asked the manager Dave if he had seen the panel, because it was so badly misaligned. His response was, and I quote, "You crashed it, that's the best we can do". I filed a complaint with their corporate office and the Better Business Bureau. They never responded to either and so my case was closed without any resolution. Avoid this business at all costs.

The worst company I have ever dealt with! Billed my insurance and took my money! Refused to give the money back in the full amount and called someone "a hoodrat" who was getting their car serviced. Dave was the person who took the insurance money and refused to refund my credit card properly! Maaco didnt care and refused to intervene because they are franchised and independently owned. The quality of their work is poor and they are scammers...never ever give them a credit card!

I would give this place negative -100 stars if I could. I had my vehicle painted around 06/2021at MAACO Saraland Alabama. I was quoted for a color change by the manager Cody. I was even told that I was getting a good deal because Iam a Combat Disabled Veteran. When I went to pick up the vehicle the first thing I noticed was that they did not change the color. (I guess it's okay to lie to the customer and then do whatever you want.) I know this was done on purpose because he avoided me the entire time I was picking up. This was also a tactic because he knew that I rented a vehicle and that in order for them to correct it, that would require me to rent a vehicle for at least another week (costing even more money). The emblems was place on broken and crooked, the door handles all were broken upon return, the paint had bubbles in it, and they didn't even paint in all the areas that they prepped for painting. I didn't even want them to correct anything because if you allow this type of work to come out of your shop then you don't deserve my business or anyone else. I told my nephew the same thing I'm telling you stay as far away from this place as possible!!!!!!!!!!

#MaacoSucks We took our 2021 Acura RDX to Maaco at 8787 Lenexa Drive, because it was a convenient location, to have the hood repaired from a rock that hit it from a construction vehicle. What a mistake that was! I ended up with a general manager, Adam Hoffman, telling me he did not even take his own car there because Maaco has such low standards allowing three, yes 3, defects for every sq. foot of surface area by company policy. Not only that, but they also managed to dent the hood! If that was not my bad enough when I told them I'd be writing this review, the manager, Michelle Colombo, held my car hostage, refusing to take my credit card and demanding cash. Come to find out this is a common problem with them, as I called the police and the officer responding said I was the second one that afternoon to report the same issue. Here is the saga of #MaacoSucks: The first time we went to pick up the car the we noticed were new scratches in both fenders. Closer review found several areas on the hood with debris embedded in the paint. The manager, Michelle, was nice enough, and saying she'd have it repainted. Second try we returned to again find debris in several spots in the hood and this time there was a small dent in the hood. Michelle Colombo was visually irritated and said, I should not expect perfect. These cars come from the factory with these problems all the time, Michelle stated. To which I responded my asking her to show me one other place on the car that looked like that and I'd take the car. Michelle's response was, well I guess third time is a charm.....it was not to be. Third time was no better than the previous two. Still several areas where there was debris in the hood. The dent remained. And, NOW there were white specs in the black paint in a couple of areas. So, when I pointed these out Michelle, who was obviously frustrated, and again offered to paint it. Talking to the wife, she did not want to give them a fourth try. I told Michelle at this point we'd just like to take the car somewhere else. Her response was that was fine, but we had to pay her for the work done. After some discussion between the wife and I, we agreed to go ahead and pay and leave. When we were handing Michelle our credit card for payment, I explained to her that while we were paying the bill, we were certainly not happy with the work, and I'd be writing reviews on all the social media sites I could find. She immediately jumped up out of the chair, visibly angry, pushed past us, and yelled, "you aren't going to bully me! Now you have to pay cash." I responded by saying she needed to take our credit card and release the car or I'd call the police. She told me to go ahead, soon to find out this was a common occurrence here, and told me her GM would be there in 30 minutes. I call the police. The officer arrived in about 20 minutes. I explain the situation to the officer who then goes inside to get their story. He comes back out telling me this is their company policy. Anytime someone complains about the work they assume they will dispute the credit card charge and will require cash. He also tells me this is the second call that afternoon for this same problem. He states there is nothing more he can do and tells me the GM will be coming out to talk to me. Finally, the GM, Adam Hoffman, decides to come speak to us. I tell him all the problems. He does not even bother to look at the car, being very dismissive of my concerns with the car and his manager, Michelle Colombo, and proceeds to tell me that it is Maaco policy to allow three defects for every sq foot of repair. When I ask Adam if he is kidding, he tells me that when his car was in an accident he went to a competing shop, Eveland Brothers, because he knew Maaco's standards were so low. He took his car to a competing shop! He told me that I should have known to go to a different shop if I expected to have quality work done, saying that's why their prices were lower. I told him that it might be good, especially when someone brings new cars in, to tell them Maaco does poor work and explain Maaco standards, as I could not find such posted anywhere. And just to add insult to injury, when we finally go get cash so we can get our car, the steering wheel and door had dirty hand prints all over them! #Maacosucks

Returned our 2017 Hyundai to the shop in Glen Burnie, MD after we found dents in the roof that weren’t there when we turned in the vehicle to get the roof painted. Of course the response was, “We didn’t dent it.”

Congratulations on doing your research on MAACO of Raleigh. I wish I had. With a BBB rating of "F" which is the lowest possible score, I would have steered my truck repair anywhere else with a higher rating. Which is pretty much anywhere else. On the front end the service is great. Mr Omar told a good story about how a complete package job was so much better than a simple dent repair, and I bought it. 3300.00. My trucks getting a face lift, and Omar says I'll be very pleased with the result. A week later it's pickup my truck day, I drove by MAACO and checked to see if I could turn in my rental, only hours before my appointment, and was told it would be ready on schedule. It was there. Missing turn signal, missing passenger mirror, door won't open, and still has dents that you really can't miss. Paint overspray on rubber parts, and glass, and door handle. Inside of door missing. When you've turned in your rental and just got out of a cab you are stuck, Omar screwed the mirror on so I could drive home legally. I installed the blinker. Now they are paid, the tone changes. Omar blamed the body man for not keeping him informed, the mechanic who helped me on my second trip said the dents were not circled, so not fixed, not his fault. Subsequently Ms Laurie says she can repair the above items at "cost" for me but has no responsibility beyond that. No one seems to remember that I already bought the complete job. With new parts, instead of the type of piecemeal dent repair they now think is okay. So here's MAACO of Raleigh. The shop is independently owned so MAACO can't help. The Better Business Bureau has already graded them F, so they obviously won't respond to yet another complaint. I told Laurie I would be be leaving my first ugly review on google, and she didn't seem to care much. There's no shortage of well rated auto body shops in Raleigh, why didn't I just do the research?