MaacoReviews of maaco.com

I went in to have my vehicle painted full of enthusiasm. I left with a subpar paint job that I now have to paint myself. I took my vehicle in with 90% of the prep work done. I was told that the vehicle would be sanded and primed bare minimum. There was shrinkage everywhere. I took the truck back twice to have the roof and pillar redone. I got it home and the same areas were shinking and fisheyed. I took it back to show Jesus and he said he'll do it again, but he refused to do any further work for. I've always been warned not to take anything to Maaco. I am a retired firefighter 🚒 and anytime I have told someone I will take care of them, I do. This review is to warn you what I have to take as a lesson. Shame on you macco!!!

Family friend went for an estimate to this location on Monday 5/12/25. Was treated very disrespectfully by the Jellyroll wannabe who after insulting him called him a F'ing Sp!€k. Owner was called. No one cared enough to follow up. Went to Pughs Auto Body in Tillmans Corner and they were treated fairly and respectfully. Highly recommend Pughs. Stay away from this location.

I took my vehicle, a Nissan Armada, in to the Maaco shop in Tallahassee, FL on March 6, 2025 for some body repair and a new all-over paint job. I told them I wanted the car painted exactly the same color, which Nissan calls Arctic Blue Metallic. They said it would take "a couple of weeks". I finally got the car back on April 1, and it was painted a very dark color which looks black from a distance and is definitely not Arctic Blue Metallic. Apparently, they cannot match paint color to the original color, but they didn't tell me that when I left my car there. Now I have no choice but to take the car to the Nissan dealer and pay for another paint job. I want to be clear that I'm not unhappy about the QUALITY of the paint job, or the body work, but I wanted the car to be exactly the same color as when I dropped it off. If you are planning on taking your car to the Tallahassee Maaco, think again. You will be disappointed with the results.

Brought my daughter's car in for rust repair. After two weeks I received a call saying the car was ready. When I went to pick it up it didn't even look like they had touched it - still had paint blisters. I was told me it looked fine the night before and rust is like that - it must have blistered overnight! I told them it wasn't acceptable so they said they would fix it. Offer to pay for a rental car while they fixed it. We finally received another call to say the car was ready. Once again we headed over to pick up the car only to be disappointed again. Again they promised to fix it and it would be ready in 5 or 6 days (over the weekend). Waited over a week and finally got a call to say the car was ready. When my husband asked the lady if she would be happy if it were her car she said yes. About 30 minutes later we received a call saying the car wasn't ready - there was one more spot that needed to be buffed. Waited two more weeks, tried calling to see if it was ready, drove by the location to see if the car was outside and nothing. Finally called customer service (and I use the term loosely), and was told the landlord locked the doors and the car was inside. Would have been nice of someone had called to update us. They moved the car to another location and was told they put on 3 more coats of paint and it was ready for pickup. They offered a discount of 30% off the invoice and would not honor the car rental that was offered. They have now had my car for 6 weeks for a rust cleanup on the back end of the rocker panels. Would not recommend MAACO for body work or customer service.

This is a quality paint job according to the manager of Maaco Auto Body Shop & Painting USA in Saraland! He said you get what you pay for, and that it's not his problem... Yeah it's supposed to be a cheaper paint job but not a hack job like this! You best believe this ain't over, you can't screw customers like this and stay in business!

I have no idea how the MAACO in Stockbridge, GA on Henry Blvd, is even still in business. Donna, who is one of the owners, is the rudest person I ever encountered. She cursed me out over the phone for absolutely no reason. She cursed out my mechanic as well. Neither myself nor he was rude to her. She yelled at me after I asked her to extend the same curtesy and listen to me. Apparently, she can only communicate using the F-word. She felt comfortable enough to call me a smart-ass repeatedly, even though I only spoke to her for a couple of minutes and didn't know her at all. Donna shouldn't be in any position where she has to deal with customers. After cursing me out and telling me at 4:36pm (they close at 5pm) to get my car, she said that she is going to call a tow truck to have my vehicle towed since I wasn't able to make it there in 20 minutes. I stressed repeatedly that, since she didn't give me sufficient time to pick up my car, she doesn't have permission to move it, but she just kept hanging up on me. She also refused to give me the address of the place she is having my vehicle towed to. After all that, they still had the nerve to send me an estimate that was 3x higher than their online estimate. I will be filing a complaint with the BBB as well.

After I looked at my car later that day I noticed there was some spots that was not corrected tried to get in touch with the owner he gave me the run around he didn't keep is word Menomonee falls location Todd Townsend Bad Business (Beware).

the paint job itself looks ok although not $5,000.00 good. the problem is the staff. picked up truck to find parts hanging off front end and the interior was just destroyed with filth. all nomar wanted was payment and to put blame off on others and vise versa. ft. myers,fl. location. terrible service and staff.