LytxReviews of lytx.com

Customer service and tech support are slow to respond and can't get issues resolved in a timely manner. Tech support reps are hard to understand. Billing issues that are going over 3 weeks with no resolution. Events requested to be removed take days to be moved out of the inbox. Constant issues with service disruptions - either cameras not connecting, website running slow, slow video uploads, live feed or browse videos freezing up, etc.

If you have also left a 1 star review, keep checking various forums for information coming soon for a class action lawsuit.

As a fedex contractor this is the absolute worst customer service experience I’ve ever had. They close tickets with no resolve and then put you off another 3-5 business days. Per fedex these trucks can’t run without a camera. I’d PAY good money to get out of this contract if I could just get anybody to pick up the damn phone. They won’t allow you to talk to management and as stated in other reviews have exactly zero urgency. It is the most dreadful part of being a fedex contractor.

Lytx customer service does not exist. I have made multiple attempts by email and phone for updates for shipment of new equipment that was ordered last year. I have sent emails that I want to cancel my account to only hear crickets.... NO RESPONSE. I just do not understand how a company operates like this.

Horrible Customer Service Read and trust the other reviews. I have a spare camera that we have not had installed sitting on the shelf for like 6 months and finally installed it and it was not on my dashboard. So I call tech support and they say they can see it, but I can not. So they ask me to email Support and I did that, took over 20 days to get an email saying response times are taking longer than normal and someone will reach out and that was 6 days ago. They will lock you in a contract and then not support you after. Save your time and money and go a different route than lytx.

Bad service, Horrible customer service. Prepare to wait over an hour for a customer service representative to take your call. when they do, if they do, you will have the surprise of your lifetime; They don't know what you are talking about. they answer like robots and read answers of they cue cards. We were promised an Admin app to be able to track the flee on the run. That was a lie. that never happened. They have an app for drivers (reward points etc.) . If your considering purchasing their cameras for your fleet, be prepared to see invoicing errors, sales rep false claims, late follow ups, empty manager promises, shipment mistakes and character issues where no one takes responsibility and pushes you off to the next rep only to make more mistakes. We stopped using the service and wanted to cancel. They refused because we have a contract. They want us to pay invoices generated after we stopped using their service and after we requested cancellation. they want a cancellation fee and 3400 in unjustified invoices. we are in the process of suing them. PLEASE BEWARE.

This company is the worst, like the majority of the reviews on here. They charge you for their device that doesnt work. I had a potential lawsuit and needed the video. We could not extract the video even with their techs trying remotely. They advised that they would send a tech out to swap out the recorder and take the old one to their headquarters to extract the video and that I would not be charged for it, since it was their product that malfunctioned. My business car was deadline for 2 months for this to take place. They actually were able to extract the video (the only thing they did right), and the potential lawsuit went away because of the video evidence (their attorney dropped them after watching the video). Now, many months later, Lytx is charging me $601.15 for an "unreturned event recorder". Eventhough I have an email from them when the recorder was being sent back, that I would not be charged for this situation. So, I guess they expect me to rip the recorder out of my car and mail it back to them and not have a camera in the car. Now even after sending them the email stating I would not be charged, they are saying a supervisor would have to review it to see if they can credit my account. Also, they go through employees very quickly because they obviously see how bad the company is being run. The attorney representing us also stated that he has never dealt with such an incompetent company and he is a very experienced attorney. I guess I need to call him to deal with this. I will be getting out of this contract once it is up. If you are thinking of using this company, run, run away fast. They are the worst at customer service and it's hit or miss getting videos. I predict they will not be in business much longer (once everyones contracts are up). I've been in business for 17 yrs and they literally the worst company I've ever had to deal with.

The worse customer service, ever. I am a FedEx contractor and I have to say Lytx lacks a sense of urgency when it comes to responding. No one takes responsibility and just pushes you off to another rep or recommends we send an email, still with no response. You are on hold for long periods of time. You offer empty commitments and no one follows through and then customer service gets upset with us when we call back and ask for some help and an explanation for their "care less attitude" for not offering any help. It's just awfully frustrating when customer service is where we are sent and this is the experience we get.