Malaki
Order 5275718051 - False Advertising
Edited 9-13: They clearly pay for their Trust Pilot reviews. If you look closely, why is the same exact review left by multiple people? They also said I included screenshots with my ticket. No, I did not. I never took any pictures or made any screenshots, so how could I have sent them? Therefore, they are liars. Go somewhere else for your hosting needs. Order 5275718051: These folks are a joke with the false advertising. Their website said $2.74 monthly. There wasn't even any small text that said the price would double the following month and thereafter. When I signed up, the $5.47 was in red with a line going through it and it said $2.74 monthly for Deluxe Hosting. Then, the pull down under "Choose Billing Cycle" says $2.74 Monthly 50% discount which implies $2.74 a month, not $5.47. There is absolutely nothing that says anything about the price going to $5.47. I get that it's only a few bucks, but it's still misleading and I'd rather pay a company more money to keep it real than pay a company chump change to be mislead. Good thing I selected cryptocurrency as my payment method. I will not be paying my invoice.
Response from LyteHosting LLCSep 8, 2023
Dear Malaki, We appreciate your vigilance in ensuring clear communication and transparency. We understand your concerns and would like to address them accordingly. You are correct that our 50% discount is applied only to the first order, and we do clearly state this on our website, as evidenced by the screenshot you provided: https://prnt.sc/ego09VSykki9 also here is the product page https://lytehosting.com/sharedhosting.php. This policy ensures that our customers enjoy a discounted rate when they initially sign up with us. Furthermore, this is screenshot (https://prnt.sc/dnbf04W57Zks) that confirms that the first-order price is $2.73 per month, not $5.74. We apologize for any confusion caused by our previous response. We would like to take this opportunity to encourage you to consider our yearly billing option. By opting for yearly billing, you can enjoy the discounted rate for the entire first year, providing you with even greater value for your investment. We have already replied to your ticket and are eager to assist you further. Please respond to our message so that we can promptly resolve any remaining concerns and provide any necessary clarification. Once again, we apologize for any confusion, and we appreciate your continued trust in our services. Our goal is to ensure your satisfaction and provide you with the best hosting experience possible. Thank you for choosing us, and we look forward to serving you.