Get or return tickets to sold out events.
Lyte (lyte.com) has 499 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingEvents & Venues · Tucson, Arizona
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Events & Venues · Culver City, California
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Events & Venues · ST PETERSBURG, Florida
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Events & Venues · Arlington, Texas
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Showing 62 reviews with 1 star · Clear filters
Joanna K.
Scammers Company. Liars. Have scammed me for Meet & Greets
Response from LyteJun 9, 2023
Hi Joanna, We'd like to clarify once again that the Platinum Bottlerock tickets you purchased included artist meet & greets subject to availability. It did not ensure a meet & greet with any one band, but rather gave you access to the available meet & greet options for Platinum fans. You were provided with everything promised with the Platinum tickets.
Danny C.
Disgusting, unethical, zero integrity!! I noticed on the Lyte App that my Bruce Springsteen tickets were visible but labelled ‘INVALID’. After some digging it explained Festicket had gone into administration however Lyte were sending out email links to those affected and giving the opportunity to purchase the same ticket at the same price (with a deadline of 28 April). They also gave advice on how to possible retrieve payment lost ie via bank charge back. I also purchased ticket protection who are also avoiding the issue! I have emailed Lyte several times prior to the above deadline as I have heard nothing in return nor had an email with any link. I am over £400 out of pocket for the 4x tickets showing in my account as ‘INVALID’. There is no way to contact them other than an email form but receive no response. I am still waiting Lyte for resolution!! Please avoid this company. 1 star review is too good for this company, if I could they would have zero stars!
Response from LyteMay 30, 2023
Hi Danny, We see that one of our agents has been in touch & that you were able to repurchase your tickets. Please let us know if there's anything else we can help with!
Jenna
I rebought tickets from lyte after festiticket went into administration - ref no 3951394. I bought and PAID for these tickets 23/4. I still don’t have any bookings showing in my lyte account, Iv sent 3 emails to lyte, one of which I got a poor response on which didn’t resolve my problem and I’m STILL no more the wiser as to the status of my order, why my bookin isn’t showing in my account or whether my tickets are secured!! I need an update on this ASAP! This is really poor service!!!
Dean S.
If possible avoid using this company to book tickets with. They were entrusted to manage BST HYDE PARK Bruce Springsteen tickets but when i went to purchased them it didn’t allow me to and despite multiple emails and messages my query was ignored completely, worst customer experience i have ever had.
Response from LyteMay 12, 2023
Hi Dean, Our apologies for the delay as we are experiencing a high amount of volume. One of our agents has been in touch regarding your query. Please let them know if you need any further assistance.
Emma F.
Please can some one get back to me about over charging my credit card twice for the 90sfest Sheffield,and explain where my tickets are please ,emailed a month ago fuming
Response from LyteMay 11, 2023
Hey Emma, Apologies for the delay- one of our agents has been in touch & will look into this for you.
Romane V.
INADMISSIBLE, ce sont des escrocs ! Aucun remboursement ! INADMISSIBLE, ce sont des escrocs ! J'ai acheté 2 places le 6 juillet dernier, pour le HARD Summer Presents Calvin Harris devant avoir lieu le 6 août dernier à Split en Croatie. Or, cet événement a été annulé et n'a donc pas eu lieu. J'ai donc reçu un mail m'indiquant le remboursement des billets mais je n'ai toujours rien reçu... J'EXIGE UN REMBOURSEMENT APRÈS 7 MOIS D'ATTENTE ! Merci de répondre à mes dizaines de prises de contact sur votre site internet, par mail et sur les réseaux sociaux ! Si toujours pas de réponse de votre part après de multiples prises de contact depuis le mois de septembre, je vais donc devoir entamer une procédure judiciaire.
Frances W.
I have emailed regarding tickets bought from Lyte for Bruce Springsteen My order number is 3714846 I need confirmation my tickets are confirmed following the collapse of FESTICKET but no reply received The link to view order detail does not work
Response from LyteMay 1, 2023
Hi Francesca, Apologies for the delay & we appreciate your patience as our team is receiving a large amount of contact. We can confirm your order & one of our Fan Experience Specialists has responded to your inquiry.
Mr B.
Customer service is non existant
Response from LyteApr 27, 2023
Hi Brennan, We're sorry to hear you haven't received a response yet. Can you please provide your email address so we can look into this for you?