customer
Problem Returning Ticket
There was what appeared to be a system glitch during my attempt to return a ticket. I submitted a service request with Lyte on July 10 using online form, and was pleased to get a quick response from Lyte support. They requested a screenshot of the tickets from my profile page, which I provided. Then I got a reply "our team is looking into this" with a promise to get back to me soon. Today is July 18, over a week has passed, and no response. I tried to call company phone number, but all I could get - a message advising to submit a request using online form. It is really frustrating. I fear that I only have two days to return my ticket for a full amount without financial loss, before next phase of ticket sale to the event begins. I need the issue to be resolved ASAP. Posting here, because I don't know what else to do.


