LyteReviews of lyte.com

I was chatting with Ryan from Lyte about canceling my tickets and he was very responsive and very kind. It always nice to get a good service like this. Thank you Ryan.

I was helped by Jazz, there was a mix up with my initial order and it required I fix it but my email to fix issue was spammed but because of Jazz continuing to follow up with me I was able to catch the email, even though it was late but she was able to fix the issue issue right away. I am very thankful for Jazz and very satisfied with my experience 100%. Thankful that we will be able to attend our event on the day we most wanted it!!! Wonder customer service, friendly, and very helpful!!

There was a glitch with the system when I was trying to purchase a ticket directly from another seller. I contacted customer service, and they promptly fixed the issue (multiple duplicate credit card charges). Then, without prompting, Teresa, a representative, reached out and offered me 2 Burning Man tickets (extremely scarce!) and 1 vehicle pass! This was an extremely gracious and appreciated gesture. Because of their supreme customer service, my friend could go to BM!

Want to commend Gene at Lyte for great communication and response in dealing with my Burning Man tickets through STEP! Thanks for the help and greatly appreciated!

Lyte has excellent support! I opened two support requests related to some issues I had with my tickets and in both occasions the customer support agents responded within less than 1h and resolved my problems.

I emailed customer service since my tickets didn't show up online when I tried to access them. Jazz responded very promptly with explicit directions and....I was able to return my tickets. Truly appreciated the prompt reply and friendly email from Jazz.

Lyte was awesome to work with. I had complications on my end and they were so quick to respond and help me get everything figured out before my event. Special thanks to Ryan :)

Great service and very fast support. Thank you, Anna, for all your help!