Luxury Garage SaleReviews of luxurygaragesale.com

Response from Luxury Garage SaleJun 1, 2021

Thank you for taking the time to provide us with your feedback! We would like to confirm that all consigned items are priced and paid out in accordance with the consignor agreement that is signed before items can be consigned and listed for sale. We do include our commission structure as well a link to our consignor agreement terms on our website: https://luxurygaragesale.com/consign-with-us and we are always happy to answer any questions you may have during the consignment process.

Response from Luxury Garage SaleMar 12, 2021

Thank you for taking the time to provide us with your feedback! We are sorry that your purchase did not meet your expectations. Our team works hard to include a detailed condition description section in each of our listings where we describe any signs of wear, in addition to including a condition rating. We are always happy to answer questions or provide additional photos of any of our products prior to purchase. You can contact us using the live chat function on our website or email us at [email protected] or give us a call at (833) 547-5470, we are always happy to help!

Response from Luxury Garage SaleMar 12, 2021

Thank you for taking the time to provide us with your feedback! We are sorry that you have not had a good experience with our return process. We are always working to improve and streamline our processes and will absolutely take your feedback into consideration. We would also like to confirm that we do guarantee 100% authenticity! Each piece that we accept into our inventory is thoroughly reviewed by our team of authentication experts and so we can say with full confidence that the piece that you received is indeed real.

Response from Luxury Garage SaleMar 12, 2021

Thank you for taking the time to provide us with your feedback! We are sorry that your purchase did not fit as you were expecting. We do work hard to accurately describe each of our pieces and do include our return policy in each of our listings, in our site Terms and Conditions, and in all order confirmation emails, to be as transparent as possible with our products and policies. We are always happy to answer questions or provide additional photos of any of our items before an order is placed to ensure you are able to make a fully informed purchase!

Response from Luxury Garage SaleMar 12, 2021

Thank you for taking the time to provide us with your feedback! We would like to confirm that your refund has been issued to your original form of payment. We are truly sorry for the delay in processing your return as we did need to wait for confirmation that your return was received before fully processing on our end and we greatly appreciate your patience! If you ever have a question or concern in the future please feel free to reach out to us directly at [email protected] or (833) 547-5470, or by using the live chat function on our website, we are always happy to help!

Response from Luxury Garage SaleFeb 17, 2021

Hi Sara, thank you for taking the time to provide us with your feedback! We are so very sorry that you have been disappointed with your experience working with us so far. Our team always aims to provide clear and accurate descriptions of each of our items as well as our policies. We would love to be able to show you the stellar service we are typically known for and will reach out to you shortly to see if there is anything that we can do for you.

Response from Luxury Garage SaleFeb 17, 2021

Hi Vivian, we are so very sorry that you were not happy with your last purchase! We do aim to accurately depict the size of each of our bags by including both the item measurements as well as including an on body photo, showing the item worn on a mannequin for reference and we do apologize if you did still feel that the size of the bag was different than you were expecting. We truly value you as a customer and will be reaching out to you directly to see how we can work with you moving forward!

Response from Luxury Garage SaleFeb 17, 2021

Hi JSL, we are so glad that our team was able to track down the bag you were looking for! We are always happy to help find that special piece for you :)