TRENT
The product is great but the customer…
The product is great but the customer service, not so great. They delivered the wrong color (despite having a checklist saying they checked it), when I reported it, they didnt get back to me until I followed up a third time. They then made me take photos of the box label, socks, the bag the sock came, phone number, etc. Even though I provided everything in my email.
Response from Lux SportsJul 24, 2026
Hi Trent, Thank you for your feedback. We're glad to hear you like the product, but we're sorry to hear about your experience with our customer service. We apologize for the incorrect color, the delayed response, and the inconvenience of having to provide the same information multiple times. We appreciate your feedback and will use it to improve our service. Thank you for your support, and we hope to provide you with a better experience in the future.