Luxor LimoReviews of luxorlimo.com

The car air conditioner was not working properly, in a very hot day after pay a lot of money, we have to stay in a car with the air does not working, really bad.

We rented two party busses to take up an hour and a half outside of NYC to the Hudson River Valley. I called no less than 5 times to confirm that we would have PLENTY of ice on both buses and we would be bringing PLENTY of alcohol. I was assured all 5 times that ice is absolutely something that is standard, and then reassured that the booking representative spoke with the dispatch themselves to verify that the buses would have ice. When the buses arrived, only one of them had ice, and the driver said he wasn't told to bring any. And the one that did have ice, had enough for--maybe--20 drinks, on a bus that sat 35 people. I flipped OUT. The driver tried to convince me the ice well was much deeper than it looked, and it wasn't. It was just as shallow as it looked and we ran out of ice within the first 50 miles. The second bus not only had no ice at all, but it was in COMPLETE disrepair. Absolutely GHETTO. It was tattered and scraped up and the tinting was torn it was and claustrophobic--by no means sat 35 people--and turned into a matter of "how do I convince people to get on this bus"? It truly looked like an 80s porn van and I was disgusted. I wasn't compensated in the least when I called to complain, I was offered an apology and an explanation of how they are a company that uses contracted vans and operated through a dispatch system. Poor business.

I ordered a car from the Upper West Side with the flowers option to surprise my fiance on our way out of town to Vegas for his 30th birthday. The car itself was great, a clean, newer Cadillac Escalade, and the flowers I had included were fine. The driver was too talkative for my taste, I ordered a car service as a way to kick off the weekend, not to hear about how the driver hates Trump and the crime rate in New York. He ended up taking us to the wrong terminal at JFK so we had to take the AirTrain anyway - again, not why I ordered car service. I would expect for close to $200 a first class experience. This was a glorified yellow cab ride.

The only reason I'm giving two stars is because the return trip thankfully worked out. My girlfriend and I were taking a weekend getway to NYC flying into Newark Airport, we booked with Luxor to get easy transportation into the city. The day before I got a call from Luxor and was told I got a free upgrade to a Limo, great! We arrived on time to the arrivals level where we were told to wait, I called the Limo driver, no answer. He called me back 5 minutes later to say he was stuck in traffic and he was 10 minutes away, no big deal I can live with that. 45 minutes later I get a call from the dispatcher saying a new car was coming, 15 minutes later an SUV not affiliated with Luxor picked us up. From here, whoever this random guy was, decided to text and drive for the duration into the city (I got some pretty good pictures, it was comical), it looked like he was booking rides for the rest of his afternoon on some app. I called Luxor the next day to tell them I had waited ONE hour at the airport, the supervisor said he would not honor the money back guarantee because I did not call their headquarters, instead I called the driver, but would that have changed the situation?

We were undecided who to book whether to go for a cheaper company or luxor which are a tad more expensive but good reviews. my experience for the amount of money i paid wasnt as great as we hoped..for example the drivers drycleaning was hanging over my window so i could see out and felt a bit unsetterling with that there. This is a little thing but just small chit chat when you meet some one so feels more like an experience. i would say i wished i tried a cheaper company out there as i feel i would have gained the same for less.

We were so excited to have a limo take us around Manhattan for two hours to take in the view. To our surprise our driver did not know how to get from Radio City to Central Park Zoo, had no idea where Columbus Circle was or many other major tourist attractions. He was polite, but he made us Google specific addresses for Columbus Circle and then could not navigate there based on the intersecting streets. My husband was so frustrated that he just wanted to go back to the hotel after an hour. Needless to say, riding in the limo was neat, but we were hoping to have an experienced driver who knew the major tourist attractions.

We were celebrating in NYC and asked to be p/u at the Marriott Marquis and once we found the driver, he didn't speak much english and was hestitant to pull down to an open space so that we could enter the vehicle. We paid for a R/T p/u and what's worst is the 2nd driver was no where to be found and two of my male guests had to walk about 300 feet only to find that this sad sack was sleep at the wheel. He never got out the car to open the door for the ladies and hit every pot hole on the way back. I called the company who was apologetic but offered no discount or concession. I would never use Luxor again.

I loved the website. Loved the customer service on the phone. The driver was perfectly on time and polite. However- the radio didn't work!! It was very old and the auxiliary jack to play an iPod was literally melted (I have pictures). What was left was a CD player (who the hell has CDs now-a-days?!?!) and broken knobs for the tuner. We tried very hard to turn the broken knobs to get a station but the only thing we could get was Spanish music. I hired this limo as a means of transportation for my boyfriend's 40th birthday. As you can imagine 12 people, drinking and having fun were EXTREMELY disappointed not to have music for our almost 2 hr ride.