Luxire.comReviews of luxire.com

Horrible experience... They have a terrible return policy. They will only credit your return you have to use the dollar value on something different. I literally have submitted atleast 8 PLUS options for replacement and they are always out of stock, even when i look online and it doesnt show sold out. This has been a nightmare. One of my replacements ,the wrong size was sent and I HAD to pay for the exchange!! I am still trying to use the remainder of my funds.. this is STILL on going.....grrrrr

Horrid. The person who answered the telephone was simply rude. I have never been spoken to like this by any associate, even in high-end stores that are known to be ugly to patrons deemed unfitting. This will be the first and last time I have anything to do with group.

Based in Canada. Be prepared to pay $30 to return one item. If the item you return is on sale when you return it they refuse a refund and give you a store credit only. I ordered a non sale pair of pants, but they will only give me a store credit. Abrupt.and almost rude in their reponse. Will only give you a return if they allow it. Horrible company to deal with, I will be reporting them to American Express.

1) Sizes are all over the place, I even had my own tailor take the measurements as I chose custom clothing. 2) Different product- colors dont match what is on the website, material doesn’t match what is described. Ordered heavy weight cotton in brown- got light weight low quality cotton (probably a polyster blend) in red. 3) Insane markups- Invoice put in parcel shows the product value of $60USD but I was charged $160USD on a sale item of $250USD. 4) Poor customer service- As acknowledged by many before- forget they will reply or provide any refund service on a wrong order. These whole online MTM industry is a scam, paying influencers for advertising. All clothings are made in third world countries for cheap cloth and labour and then sold on a huge markup. Dont be fooled by the corporation establishment country- these are all shells for scam. Stay away!

Products are decent, but customer support is atrocious. I was sent the wrong size and they don’t admit to their mistake. Communicating with them is like talking to a parrot as they keep repeating the same answer over and over. I can’t recommend them.

I recently ordered a pair of pants. Ended up receiving something three sizes smaller. Customer support is terrible when they finally answer they say products are “true to size” and that their own size chart does not apply to their own products. The time zone difference between US and India where they are based does not help the communication either. Not inly don’t they admit to having sent the wring item, but also they expect me to pay $45 for shipping back a pair if $100 pants so they can alter it. Not gonna happen. Overall, this is just a bad business model and even worst customer support.

I AM SHOCKED I ordered a shirt one month ago made by mesure. As I am an usual customer I am also used to indicate my personal mesures. Sadly, this time, I received the shirt with wrong measurements. I never had to deal before with the client service but honestly I am flabbergasted by how they managed my request. The person in charge responded me that they could not do anything and offered me 10€ discount although I sent them effectively pictures of the shirt on me that was exessively oversized, and thousands of pictures of the shirt on the floor next to the metter to prove the measures were wrong. 10€ discount seems to be a joke thinking of the 150€ price of the shirt, I cannot even wear!!!!

Sent wrong shirt, not accepting refunds or remakes unless you pay more. Mistakes happen, however bad customer service is what makes me angry