LuxHair WigsReviews of luxhair.com

I'm still waiting for my order !! Why is it been delayed

The ordering experience was frustrating because I selected the style I wanted to purchase and the color but I couldn't see a picture of a Model actually wearing the style in the color I ordered. Instead, the website only showed a picture of the Model wearing the style I wanted in a blonde color and a picture of a black-grey wig hovering net to her. A model wearing the wig n the black-grey color should have been provided.

I placed an order on 2/4/17. Over 6 weeks past and I had not received my order.I called and was told there was a backup on shipping but I should receive shortly. On 3/15/17 I emailed to cancel order. No one answered but I received the order on 3/29/17. One of the wigs was previously worn as it had bobby pins attached to it. I called to return as I do not like how the style looks on me and it is over 30 days, so no dice. I would want to return or exchange....Make sure you act quickly if you do not like the wigs.

Too long to receive. Thought I was ordering a auburn blonde wig. It was RED. Nothing blonde about it.

I was initially excited knowing that wigs were made by Sherri Sheppard and immediately ordered 3 of them on February 22. By mid March I called and found that all were on backorder except for the Sleek Bob Carmel Blonde. I then requested for the shipment of that wig. Well, received it 2 days ago on March 28. It does shed when styling. While after many calls and the customer service reps were very friendly and helpful, I am still waiting on my 2 remaining wigs as of today, March 30th. I was told it will be 2 more weeks before they come. This has not been a good experience for me.

I am so sorry to see you have a $10 surcharge to ship to ALASKA! :( I am sure this would fit in a prepaid mailer which is about $6. We are part of the US... we are not on the MOON! I stopped shopping at QVC for this very reason. PLEASE! So sad to see companies doing this.....