LuxHair WigsReviews of luxhair.com

I have purchased several of the Sleek Bob wigs in various colors and I absolutely love them. I get so many compliments on them and people cannot believe I am wearing wigs. UPDATE OF MY REVIEW: I purchased two wigs from LuxhairNOW on March 1 (the same day I gave this review). I paid in full the same day I ordered. Today is March 21 and after sending 3 emails and attempting to call the customer service number they provide (not in service) I have no response, no wigs nor any refund on my purchase. I am so so disappointed I could cry. Was so looking forward to getting my new wigs and I can't even get in touch with anyone to find out what happened.

Poor customer service. poor ordering changed my billing from one payment to three after order was placed! I'm not happy

I have been wearing my Sherri Shepherd wig for 2 weeks now only during working hours and not on the weekends or evenings. The wig already looks terrible and the ends are dry and brittle. I want to curl the wig but I am afraid that I will make it worse. I am so disappointed especially because I paid so much for it. I have bought wigs that cost $20.00 that have lasted longer than the lux hair. I can't send it back because I cut the bangs when I first got it. I got on the website and attempted to send them an email but could not. I guess that I will be going back to buying cheap wigs.

I'm sorry I even had to give it one star. Extremely disappointed with Sherry and her company. Ordered not one but 2 wigs. Both colors were not the blond that I requested. I found a return address with instructions online and returned both wigs in pkg. with tags still attached immediately. Imagine my surprise when both packages were returned after 2 weeks saying sent to wrong address. One was even repackaged! When I called they said my 30 day return was too late. DO NOT ORDER FROM THIS COMPANY! Sherry Shepherd this is your company. Too bad you couldn't run an honest business. Many of us have to buy a wig because of medical problems. You have no integrity and that's a shame.. 6/01/17. I am editing this post because I heard from a woman representing LuxHair Wigs by the name of Elsa Ramirez. I wish I could post her email address but Trustpilot does not allow. This was her response after she saw this review: On Tue, May 30, 2017 at 9:40 AM, Elsa Ramirez wrote: Hi Mary, my name is Elsa Ramirez and I am the assistant to Brett Saevitzon, CEO of Luxwigs, I read your review on Trustpilot and was very disappointed in what has occurred. I am reaching out to you to see how I can help you, as our customers are very valuable to us. From: Elsa Ramirez Sent: Wednesday, May 31, 2017 11:14:46 AM To: Craig Shandler Subject: FW: Wigs Craig, can I have permission to refund this customer so she can change her review on trustpilot please? From: Craig Shandler Sent: Wednesday, May 31, 2017 7:46 PM To: Elsa Ramirez Subject: Re: Wigs Yes On Thu, Jun 1, 2017 at 8:30 AM, Elsa Ramirez wrote: Good morning Maryeve I got approved to refund you from our office, I will be sending you a check as I cannot override the system to refund you back on your credit card, please confirm that you will be shipping the wigs back to my office. *When I told her the address I had shipped the wigs back to her reply came back as : On Thu, Jun 1, 2017 at 2:09 PM, Elsa Ramirez wrote: That is a completely different company than we are. Our wigs are Luxhair by Sherri Shepard. *The two wigs I purchased were directly off the Sherri Shepherd Luxhair site. I sent her a picture of my packing slip that I received with both the wigs to show her that indeed I bought from the original site. And asked where on their original website was their return information. I've not heard since then one word. BUYER BEWARE! There are a couple companies that sell Sherri Shepherd wigs! Evidently I got one of those companies whose instructions I followed to a tee and sent to a Kansas City, MO address. The problem was I didn't order from that company so they sent my pkgs back! At least they were honest! The Luxhair Sherri Shepherd website DOES NOT have a way of returning the wigs! PLEASE DO NOT BUY FROM THIS COMPANY OR ANY OTHER PRODUCT FROM SHERRI SHEPHERD WIGS! My recommendation is if you do want to return one of her wigs then besides posting with Trust pilot also send complaints to ELSA RAMEREZ and CRAIG SHANDLER! 844-531-8901 LUXHAIR BY SHERRI SHEPHERD C/O ELSA RAMEREZ & CRAIG SHANDLER 7850 Ruffner Ave. Dept. 4000 VAN NUYS, CA 91406 I know if I'm going thru this run around you are too. I'm so very sorry.

Sherri Shepard goes on Home & Family with free advertising for her wigs and says "Don't forget to enter the code "Sherri" for a 15% discount! Yea right!! No place to enter it online and if you call in they tell you what a great deal your getting but sorry their not able to enter your code anywhere either. Didn't place an order just because I expect to get what your told you will get. Maybe I'll get over it and order later....not right now, just because it's not right. Get with it Sherri, keep up with your business. A 15% discount is not that big a deal but you should honor what you say!!

I had order a wig about a month ago.. and never got it. I called customer service and they acting like they can't find my order and they won't put my money back on my card at all.

If you are thinking about ordering the textured pixie wig in light ash brown, do not unless you want to wait months to receive it. When I finally received the wig, it was the Wrong color. Packaging label was the color I ordered, but wrong colored wig. I called in to get a replacement wig only to be told that color was not in stock and I would need to wait. They will not supply you with a prepaid label even when it is their fault. They do not have their act together at all.

I received my first wig in about 4 weeks. I ordered my second wig on 2/17/17 and still haven't received it. I have had one email from Brett Saevitzon, on 3/10/17 stating that they were expecting a shipment on 3/13/17 and were working hard to fill ALL orders. Since then nothing! I've even tried to send an email to Sheri Shepherd and it was returned undelivered. I've talked with two separate people on the chat that basically blow me off by saying they will send my complaint to a higher level. I did something today by going on QVC and ordering a third wig just to see if it comes sooner. I also used PAYPAL this time, not my credit card. Its very annoying to not be informed. I really LOVE my first wig which is why I'm upset about not receiving the others. If you are going to go on Dr. Oz and preach what a great product and company you have, then you should have the man power to fill those orders. I'm not buying wigs because I want to change my style. I'm buying wigs because I have stress induced hair loss. My husband has terminal cancer and thats enough stress for anyone. I just want my wigs. The same quality wig that I received the first time. I think this company is money driven not customer driver, which is sad.