Alesia C.
Booked an all-inclusive resort!
I booked what was supposed to be an all inclusive resort to Jamaica. This Christmas getaway was for two adults (mom and 21 year old daughter). It was clearly a family hotel. We were expecting entertainment/festivities for our age group for Christmas. I did communicate this with our travel agent Leslie Howard from Luxevo Vacations that we wanted a fun adult resort. There was family entertainment some evenings for children. My daughter and I proceeded to leave the hotel looking for entertainment (dancing). We learned very quickly it is not safe for two women to leave. At the gate upon exiting we were approached immediately by questionable individuals. We refrained from looking for entertainment outside the hotel to be safe. The beach was located across the street. We had access to a bath towel. We need to pay for a chaise lounge and umbrella. We had no inclusive options like water to hydrate. Other places had services on the beach for drinks with service delivered on the beach. They also had beach towels with headrest on the chaise lounge. Available drinks in hut bar for their patrons. This is not an all-inclusive vacation. The food was the worst. An all inclusive would at least give you two or three options to eat. You had to eat with limited hours. There was only one option to eat everyday for breakfast, lunch, and dinner. It was the same food everyday! Snack bar limited (late opening up). The cafe - really limited. Food was terrible, for a resort, it was a hotel. I communicated about Nexus at the hotel. No one on site to schedule pick up. I had to contact my travel agent Leslie to get picked up. The hotel staff offered that I could pay $15.00 for transportation. On Leslie Howard's profile she writes, "I specialize in All-Inclusive Vacation Packages.", and that she says, "Let me be the one to do the intricate legwork, while you sit back relax and dream about your next vacation." Contacted her the second day to say how this is not what we wanted. Most money I've spent. I wanted a resort with nightlife, entertainment, and an all-inclusive amenities. Instead it was just a hotel with nothing to do but the beach. But as stated before you can't the day at the beach because the drinks are not included at the resort on the beach. Beach is also across the street, and you're not allowed to bring drinks over. No privileges to other resorts. She's never tried to reach out and rectify any kind of solution. I paid $4,470 for a hotel with no entertainment, and limited food. I have done all-inclusive vacations before and never have had an experience like this.