LussoandluxReviews of lussoandlux.com

4.9146 reviews
Accessories
Chicago

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Lussoandlux

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About Lussoandlux

Lusso & Lux is a small female owned US luxury online boutique specializing in sourcing 100% authentic, pre-loved, and brand-new luxury handbags, accessories, and jewelry—always at incredible prices.Every item we sell is 100% authentic and verified through Entrupy for your peace of mind.Our passion is sourcing amazing and unique luxury pieces to help you start and build your luxury collection without breaking the bank and always ensuring that you can shop with confidence.We bring in fresh luxury finds every week, and once they’re gone, they’re gone! So make sure you check our website or follow us on Instagram to see these amazing items as soon as they hit our store.Elevate your collection with trusted, authenticated luxury—backed by a small business that values integrity as much as you do.

Lussoandlux (lussoandlux.com) has 146 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: lussoandlux.com
Website: lussoandlux.com
Category: Accessories
Location: Chicago
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 53% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Lussoandlux

Lussoandlux (lussoandlux.com) has 146 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: lussoandlux.com
Website: lussoandlux.com
Category: Accessories
Location: Chicago
Listed on Five Star Index: 2026

Lillian L.

Apr 10, 2025

I bought these earrings for my…

I bought these earrings for my birthday. When I received them I could not wear them because they fell right off my earlobes. I notified the seller the same day that I received them. She told me to take them to a jeweler to have them tightened. I took the to my local jeweler who said that he could not tighten them. He said I was sold a a pair of defective earrings because they could not be fixed and they were unwearable. I notified the seller again requesting a refund. I explained what the jeweler had told me . I asked for her to call him to confirm . She did not. I again requested a refund. This was my first purchase with this seller. The earrings were 449.00 not cheap. She told me to return them to her and provided the address. She said she would take a look at them and compare them to pictures she had. I paid additional money to send her the earrings. I sent her a message that I had sent them, no response. Then when she received them I sent her another message , no response. It appears that she blocked me. Now she has my money and the earrings. I contacted my credit card company. This is insane what kind of business is this. I want a refund.

Response from LussoandluxApr 14, 2025

Hello Lillian, first of all i would like to say that I have not blocked you. I have received the earrings back today and I will be looking at them this week. Please be assured that when I sent them to you they were in perfect vintage condition and I even wore them for 4 hours on a live show which you were on, and you saw - one of the reasons why you bought them. So i was more confused than anyone to hear that they slipped right off your ears or were 'defective'. I am a small business and I would never in a million years not disclose important information about an item, I want my business to thrive and prosper and to do that I need to be totally honest and open about everything that I sell. Which I always am. Hence the wonderful 5 star reviews that i receive on a daily basis. As I state - all items are final sale. That means that there are no refunds or exchanges offered. In this case I used my discretion to take the earrings back as I wanted to make sure that they were 'defective' as you described, and if they are I will be issuing you a full refund. I appreciate you taking the time to write your review and being honest with your feedback as I learn and grow from all comments given. I will be examining the earrings asap and will respond to you on Instagram this week.