LUS BrandsReviews of lusbrands.com

I have used this three-step product line for nearly a decade. What happened??? The step two is really waxy and heavy and the step three is completely different—it’s watery, and turns my hair into a crunchy mess. So disappointed.

I used these products for over a decade. I swore by them. I don't know whose bright idea it was to change it, but now it's garbage. You no longer have sets of products for different types of curly hair. Curly hair is not one size fits all. The conditioners now trash. The website is cumbersome and hides products. The scrunchie that I just received is a joke! I literally feel like they just stole like $70 from me. Trying to pretend they were selling the same products. Shame on LUS.

To my curly girl sisters, I've been using this product for a long time. I recently purchased the conditioner and the all-in-one it left my hair extremely dry as I use a method.. did they change the formula? Sad to say.. I have a 4C so I spend a lot of time with my routine the all-in-one has been my favorite. It seems like the formula has changed and left my hair very very dry and frizzy....

Do NOT order from Curlsmith.ca Products are OK. But customer service is HORRIBLE. They changed my address to an old one without telling me, and when I asked them to cancel a shipment they refused to do so (despite it not being shipped yet). Also misleading offers on the website, with difficult to access T&C.

I have been using the brand for about a year, and at the same time I started a carnivore diet. My hair started coming out in the shower more than usual. I thought it was my body making adjustments from the changes. After reading reviews and paying closer attention to the ingredients, I now realize it's love ur curls products. I even had the gel. All of it is in the trash! If you value your hair, never buy this product!

Well to start I was super excited to try product bought litres of 3 step. Super strongly fragranced and irritates the scalp. I emailed the company they advised try fragrance free instead which I did.used product for about 3 weeks, and looked in mirror one day at my roots and have bald patches,my once beautiful curls are thin and limp, hair has thinned tremendously I have contacted customer service 9 days ago now, and no refund.anyone looking to join a class action lawsuit please leave your name and email here.i am extremely upset.if they don't do the bare minimum of a refund I will be proceeding with legal action.why do these companies make a product that claims to be good for your hair when it's garbage. blown away This product coats your hair so it feels good first few uses.after a while if you use another shampoo and conditioner that takes that coating off your underneath is left a dehydrated under nourished mess If you value having hair do not buy.im serious you will regret it weeks/months down the road.amd the styler sucks to top it off.it is going to take me months to try and nourish my long curly hair back to health.oh and after I researched ingredients there are formaldehyde triggering ingredients.ansolutely in awe of lack of care and concern this company has with you and your hair health

They are illegally retaining my data after I submitted a data deletion request. I have a right to my data and they said having an order history means they cannot delete it. It’s strange because I deleted my shoppers account and they had an order history. These guys operate outside the law and clearly make money on our meta data. You want the review removed? It’s simple. Comply with data laws and don’t tell us you aren’t subject to them.

First of all be aware that this company hids how to cancel the subscription part so you can’t cancel and it’s been MONTHS and I can’t get a refund for a product that was opened and spilling over. It was the big bottles, the box was moist and warping because of the leakage. I opened a claim with my bank then was told by the reps at LUS that I had to close it in order to get a refund, I sent them the letter I received as proof and they keep saying that it’s still open! I don’t know what kind of shady business these ppl are running but be warned these ppl don’t give refunds! Never buying again!!