LunellaReviews of lunella.com

First of all, for four hundred bucks, I expect a battery that isn't dead. Luckily I had another AAA battery in the house, or I'd have been pretty ticked off. I started the WatchPat app on my phone and followed all the steps to attach the device. I then got into bed to read. I incorrectly assumed that the app would keep recording until I got out of bed and tapped the "Stop Recording" button. Turns out that once you hook everything up, the thing records for a limited amount of time--maybe 8 hours? I'm not even sure, because when I woke up and got out of bed about about 10 hours later (I always read for quite a while before falling asleep), the app had stopped and there was a message on it about how my data had already been transmitted. I was not aware of this limited time window, because if I had been, I'd have waited until I was ready to fall asleep. I waited a week and didn't hear anything from Lunella. I finally called them and asked when I'd hear about my results and diagnosis. The woman who helped me, who was very pleasant, couldn't find my results and I was sure that would be the beginning of a months-long hassle getting my money back, but she said she'd look into it and I'd hear from someone within 24 hours, and in fact I got my results via e-mail a couple of hours later. The charts and graphs confirmed that the device had indeed recorded mostly when I was awake and reading. I think it got enough of some actual sleep to make a decent diagnosis, but I would have preferred re-doing the test since I felt cheated by not knowing the app would 1) start before I wanted it to and 2) send my data and shut off before I woke up. When I got my analysis, my last name was misspelled on the attached prescription and I needed to request a corrected version. The e-mail I sent to the support e-mail address that is prominently displayed on their website bounced. A message sent to the return e-mail address that mailed the report went unanswered. Two days of silence later, I called them again to request the prescription and the woman I spoke with was not nearly as pleasant as the one from my first experience. I told her that "you" (meaning Lunella...DUH) misspelled my name on my prescription, and that "you" need to send me another one. She unloaded a crapload of attitude on me, saying emphatically that "*I* didn't misspell anything! The *doctor* spelled your name wrong!" Really? We have to do it this way? After a few choice words back in her ear, she switched to that tone that people use when they're placating you long enough to get you off the phone. Really, how hard was it to look at my account and spell my name right in the first place? How hard was it to apologize and just send the thing again? The next morning, I received what was supposed to be a second report that had a name correction on the prescription. When I downloaded it, it turned out to be a zipped (compressed) file of more than 100 PDFs. Maybe there were reports for strangers in there in addition to mine...I don't know. I found mine and my last name was STILL misspelled on the prescription. I called AGAIN and the person I spoke with said her supervisor "was in a meeting" and had to call me back. I received the third version about 24 hours later, and it was still wrong--AND it was again sent in a zipped file of hundreds of PDFs. I give up. Overall, I expected much better communication and much better customer service for the amount of money I spent. Their proactivity is poor. An e-mail confirming that they'd received my data and explaining next steps would have been the least they could have done. Never got any information regarding where/how to purchase a CPAP machine. A follow-up thanking me for my business would have been a nice touch as well, but I never heard a peep from them again. And the hassle with trying (and failing) to get a simple typo corrected? Inexcusable. Would I do this again? Absolutely not. I chose the home test to save time and ended up dealing with problems for days! It would have been faster to go to a sleep clinic. I do not recommend Lunella. ______________ HORRIFYING update. Blue Cross Blue Shield refused to pay for this. They need a ton more information than what is provided on the resulting study/prescription. I contacted the "doctor" that did the review of my data, Jamila Battle in Raleigh, North Carolina. She refused to provide any information for the data review and consultation THAT RESULTED IN A PRESCRIPTION FOR A CPAP MACHINE without my making a second "consultation" appointment, which is AN ADDITIONAL $300. Essentially, she is withholding information I need for billing a service SHE ALREADY PROVIDED until I give her more money. There's a word for that: extortion. I am in the process of reporting Jamila Battle MD to the North Carolina Medical Board for fraud. STAY AWAY FROM LUNELLA. This is clearly a scam.

Very fast shipping. Arrived in good condition

Ordering was a very easy process. Very user friendly. Can't wait to receive it so I can start the process

Receiving the home test was quick and easy

No doctor has contacted me yet after the failed attempt the first time. He called and the phone rang for 3 seconds tops before I could pick up.

Easy and clear information, so far.

After ordering the test on Tuesday, it arrived 2 days later on Thursday. The device was very easy to put on and had clear instructions. I received my test results Friday afternoon and ordered my APAP Friday evening. This could not have been easier. The only feedback I would include about the instructions is the mention that you may want to use medical tape to secure the sternal notch sensor makes the end user worry that the provided adhesive won’t hold overnight. I had no issues with the device moving and did not need the additional tape, but was nervous after reading that and finding medical tape not included. All in all, a wonderful experience.

So far, so good. Getting and using equipment extremely easy. Still waiting for results and ordering cpap machine procedures.