LuneeclatfashionReviews of luneeclatfashion.com

Pagato la spedizione veloce 15€ in più per averlo dopo una settimana ed e’ arrivato dopo 20 giorni…

Don’t let the 3.4 rating above mislead you - thinking it will be ok! If your dress fits then great otherwise they make it impossible and expensive to return items. The return address they supplied in Germany (at my own expense) was not valid and the package was returned to me. I then had to pay $10usd per item to get a return label for an address in Birmingham, UK - I live in the UK and that was a completely ridiculous cost. Even then it was only because I raised a dispute with PayPal.

This company does not provide a return address on their items and despite several attemps does not sent it by email.

They are scam! Be very careful and don’t buy anything! They ignore all the emails regarding return lable!

Sent 5 emails asking for return label offered me 50% refund not to return. I have sent a further 4 emails and complete radio silence from them. Ignoring my emails. I’m going to be forced to raise a dispute with PayPal. Please think carefully when considering buying from this company. Not to be trusted.

I ordered a dress on 4/16/25. Received it on 4/23/25 and tried multiple times to initiate a return. 1. I was told I could keep the dress and get a 50% refund. 2. Keep the dress and get 100% store credit. Then they sent an email telling me to pay for return shipping $10 per item then they would refund me. I told them I was not giving them anymore money and they could deal directly with my credit card company because at that point I had already filed a report with the FTC and with my credit card company. After that- they sent me a prepaid shipping label but I had to take a picture showing it was delivered. After that on May 8- they gave me a full refund. This was the worst customer experience! Dear Leslie Moore, We have now created a return label for you. You simply need to bring this label to your nearest drop-off point to return the item. We truly hope to have the opportunity to serve you again in the future and are committed to providing you with a better experience next time. Return Requirements: The item must be unworn, unwashed, and free from makeup stains, deodorant, perfume, or any damage. All original inner garment tags (such as hangtags) must be attached. Please note that our warehouse will perform a quality inspection. If the item fails to meet these standards, we may be unable to process the return. We appreciate your understanding on this matter. Also, as this is a personally returned parcel, we do not have the ability to track or monitor the shipping progress on our end. Once your package has been delivered to our warehouse, kindly email us with your order number or a screenshot confirming delivery. This will help us locate your return quickly and proceed with the refund after verification with the warehouse. Thank you once again, and we look forward to serving you better in the future. Warm regards, Lune Éclat Fashion Customer Support Team

It's another scam site, with shit quality dresses, not like on the picture, and no refund

Me ha llegado el vestido. Pero lo he recibido con una tara. Esta descosido y le han caído unas bolitas. Se ve un trozo vacío y diferente que no me gusta. Me he puesto en contacto con ellos de diferentes maneras pero no contestan a nada. Ahora no puedo utilizarlo. Un desastre. He confiando con quien no debía.