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Fake return policy
The dress is nothing like the picture, different color, the back laces were thin (unlike the picture where it shows a stunning bow), it looks cheap. The return process is also a nightmare.. they lie. In the website it says they will refund 100% if there’s quality issues, but when i contact them it was a back and forth waste of time and emails saying they will give you store credit, or 50% back etc.. so basically dont even read the return policy because they won’t respect it, they said you could keep the product if faulty.. also a lie, after too many emails they made me PAY for the return and no guarantee of my money back.. completely disappointed. Please do yourself a favor and don’t trust this company.
Response from LuneeclatfashionMar 14, 2026
Hi, We' re very sorry to hear about your experience. We understand how frustrating this can be, and this is not the level of service we aim to provide. We' d like the opportunity to look into this and help resolve it. Please contact us at [email protected], and our team will assist you as soon as possible. Best regards, Lune Éclat Fashion



