LuneeclatfashionReviews of luneeclatfashion.com

1⭐ Very disappointed. The dress arrived dirty and the quality is extremely cheap. It looks nothing like the photos on the website. The sizing is also inaccurate and doesn’t fit properly. Overall, very misleading and not worth the money. Would not order again.

The design was absolutely nothing like what I saw in the photos. The pearls/details used were completely different from the pictures. The quality is extremely poor — both the stitching and the fabric are very low quality. I will never, ever purchase from you again.

J’ai commandé une robe sur ce site et je suis très déçue de mon expérience. La robe reçue ne correspond pas du tout à celle présentée sur le site : la couleur est différente, le tissu est beaucoup plus brillant et de qualité médiocre, et la coupe n’a rien à voir avec les photos. Il y a même une couture visible à l’avant qui n’apparaît pas sur les images. Après contact avec le service client, ils ont refusé de proposer un remboursement complet et ont essayé à plusieurs reprises de me proposer uniquement des remboursements partiels (40%, puis 50%, puis 70%), ce qui n’est pas acceptable pour un produit non conforme. Ils demandent également au client de payer les frais de retour alors que le problème vient clairement du produit. Conseil : si vous êtes dans la même situation, insistez pour obtenir un remboursement complet. Après plusieurs échanges et beaucoup d’insistance, ils finissent par proposer de meilleures solutions. Je ne recommande pas ce site. Soyez très prudents avant de commander.

SCAM WEBSITE! THEY USE FAKE/AI PHOTOS WHAT I RECEIVED LOOKS NOTHING LIKE THE PICTURE

-----Update on 4/15/2026---- The customer service contacted me since they saw my review. I was happy about their quick response, yet, they asked me what I was dissatisfied about their service. Clearly they don't read your emails, and reviews. Or they don't understand English. Unless you speak their language, stay away from them. I am highly annoyed. ----original review---- Step by step return process: the most honest and transparent experience for return services in case you need to return. They don’t have a clear return policy, so I decided to write about it after seeing how my wife struggled. We found that dress did not fit and wanted to return after one day of receiving it. 1. You need to write an email to them. It is easy to do so, but receiving a reply takes about a day or two per email. This is likely from that they are not US based. 2. When you want a full refund, they repeat either you keep the item and give you 50% or they pay for the shipping and give you 80% refund. If you tell them that you want to pay for the shipping and want 100% back, they will reply with the exact message. It is either AI generated or they want you to give up. This whole process will take 1-2 weeks because of the delayed response. 3. They will eventually give you the return address. 4. After you ship, they want you to check whether the package is arrived safely to the return warehouse. It is your job to check if it arrives to the warehouse. THEY DON’T CHECK, they want you to check. 5. After you check, send the email, and wait for the return, they go silent. The return itself after the package arrives takes three weeks. If they want to defend their case, I’m ready to share my screenshots and open this. I’m only writing this because there is no Reddit page for this site. The other company starting with J was easy to return like Amazon, and they share similar looking dress. Go for there for a better policy in case it doesn’t fit.

Ho effettuato il reso di un abito per ordinare il medesimo una misura più grande. Mi hanno fatto pagare il reso 10 € non per il semplice rimborso , ma per riordinare un altro capo! Inaccettabile 😡

Vestito cucito male e per il reso grossi problemi

False advertisement. Purchased a dress, and when it came it looked nothing like shown on their website. I then made contact to request a returns address, expressing my disappointment. On multiple times i was offered a credit note, or partial refund and i keep my order. None of these were accepted, and as a buyer we have rights. Now my order was returned 1 week ago, confirmation from the postal service. And i am still awaiting any form of acknowledgment from them, and an update as to when i will recieve my money back.