Han L.
Literal scam company
Literal scam company. Does not respond to technical or customer support. Does not honor (even respond to) the 30-day money back guarantee. Also their app doesn't work on Android and has endless bugs via iOS.
Lumos is listed under Salons & Clinics.
Lumos (lumos.tech) has 4 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Han L.
Literal scam company. Does not respond to technical or customer support. Does not honor (even respond to) the 30-day money back guarantee. Also their app doesn't work on Android and has endless bugs via iOS.
Chris O.
I ordered the lumos sleep mask and had requested a refund right after ordering and it’s now been 4 days with no response (to 3 emails I have sent to support) from lumos tech and no refund. Their website or company listing has no phone number to call for support. Due to this I opened a fraud dispute with my bank for them to handle for me. Buyer beware, this company I believe is a scam
Simon F.
Customer service was basically non-responsive after returning the mask and took me over 3 months to get a refund after having to go through my credit card company.
Artem S.
Over advertised, overpromised useless mask that was impossible to effectively return