Kaleigh J.
Felt like the product I received was…
Felt like the product I received was poor quality. I’ve used semaglutide before and was successful in losing weight but also experienced the negative side effects. This time I didn’t lose weight and also didn’t have any side effects which makes me think the medication was bad.
Response from Lumos CareSep 7, 2024
Thank you for taking the time to share your experience with us. We are truly sorry to hear that the product did not meet your expectations. At Lumos Care, we take feedback like yours seriously, as it helps us ensure that our customers receive the best possible service. While Lumos Care does not manufacture the medications, we work closely with trusted compounding pharmacies to provide high-quality products. We would be happy to communicate your feedback to the pharmacy on your behalf to help investigate any concerns about the efficacy of the product. If you ever feel the medication isn’t working as expected, we encourage you to reach out to our team so that we can take prompt action. We’re more than willing to discuss options, including a replacement of the product if necessary. Please don’t hesitate to contact us directly at [email protected], and we will do our best to assist you.