LumiqourReviews of lumiqour.com

Response from LumiqourJun 12, 2026

Hi Ericka, Thank you for your feedback, and I’m really sorry to hear that your order never arrived. I completely understand how frustrating that must be, especially when you were expecting to try the product and can’t properly review it because of the missing delivery. Please reach out to our support team at [email protected] with your order details so we can track this down for you and resolve it as quickly as possible—whether that means locating the shipment or arranging a replacement/refund if needed. We appreciate you bringing this to our attention, and we’re here to help get it sorted. Olivia from Lumiqour

Response from LumiqourJun 12, 2026

Hi Annemari, We're very sorry to hear about your experience and understand how frustrating it must be to not receive an order you were expecting. Please accept our sincere apologies for the inconvenience caused. We take reports of delivery issues seriously and would like the opportunity to review your case again. If you have not yet received a satisfactory resolution, please contact us at [email protected] with your order details so our team can investigate further and assist you directly. We value all of our customers and are committed to resolving concerns as quickly as possible. Olivia from Lumiqour

Response from LumiqourJun 10, 2026

Hi Ethan, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the extended delivery time. We understand how concerning it is to wait longer than expected for an order to arrive. While the latest tracking information indicates that the package is still in transit, we appreciate that this delay has been disappointing. We would like the opportunity to review your order further and assist you directly. Please feel free to contact us at [email protected] with your order details, and our team will be happy to investigate the matter and discuss the available options with you. Thank you for your patience and understanding. Olivia from Lumiqour

Response from LumiqourJun 9, 2026

Hi Steve, We're very sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologize for any inconvenience caused. Our support team would like to investigate this matter and assist you as quickly as possible. Please feel free to contact us at [email protected] if you haven't already, and we'll review your order, delivery status, and billing concerns to work toward a resolution. We appreciate your patience and the opportunity to make this right. Olivia from Lumiqour

Response from LumiqourJun 6, 2026

Hi Natasha, I’m very sorry for the confusion and frustration this has caused. A tracking record showing a delivery date that predates your order and points to a different state is clearly not the experience we want anyone to have. We also understand how disappointing it is to email and then wait several days without a response, especially when you’re trying to confirm whether your order was actually shipped. Please contact us directly at [email protected] and include your order number plus the tracking information you received. We’ll investigate the shipment immediately and work with you to resolve the order, whether that means correcting the shipment or arranging the appropriate next steps. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 6, 2026

Hi Shari, We're very sorry to hear about your experience and understand how frustrating it must be to wait over a month for your order, especially when the tracking shows it as delivered but you have not received it. We sincerely apologize for the inconvenience and the difficulty you've had obtaining an update regarding your refund request. Cases involving orders marked as delivered but not received require investigation with the carrier, and we'd like the opportunity to review your situation further and help resolve it. Please feel free to contact us at [email protected] with your order details so we can look into this matter as quickly as possible. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 6, 2026

Hi Susan, Thank you for sharing your feedback. We're sorry to hear about the frustration you've experienced while trying to cancel your subscription. We understand that not everyone finds online subscription portals easy to navigate, and we apologize for any inconvenience this may have caused. Your feedback regarding the cancellation process is valuable to us, and we take it seriously. We'd like the opportunity to review your account and assist you directly. Please feel free to contact us at [email protected] with your order details, and we'll be happy to look into your subscription status and help resolve the issue. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi Stephanie, Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustration regarding your order and the experience you’ve described. We understand how upsetting it can be when expectations are not met, especially when it concerns a beloved pet’s wellbeing. We also want to clarify that our support team has reviewed the tracking details associated with your shipment and provided the available transit information as received from the courier system. That said, we take concerns about delivery and tracking accuracy very seriously. We encourage you to reach out directly to our support team at [email protected] so we can further investigate your case in detail and assist you as quickly as possible. We genuinely appreciate your feedback, and we remain committed to helping resolve any outstanding concerns. Olivia from Lumiqour