LumiqourReviews of lumiqour.com

Response from LumiqourJun 24, 2026

Hi Carmela, Thank you for taking the time to share your experience. We're sorry to hear that your expectations were not met. We would like to clarify that Lumiqour does ship from the USA. However, depending on inventory availability, fulfillment location, and shipping carrier logistics, delivery times may occasionally vary from our estimated timeframe. We understand how frustrating delays can be and apologize for any inconvenience caused. Regarding our 90-day money-back guarantee, customers are welcome to try the product and contact us within the guarantee period if they are not satisfied. Our support team works individually with customers to find the most suitable resolution, which may include partial refund offers as an alternative to the return process for those who prefer not to send the product back. We also take concerns regarding promotional offers very seriously. If there was any issue with a gift card offer or communication from our team, we would appreciate the opportunity to investigate and address it. Please feel free to contact us directly at [email protected] with your order details so we can review your case and work toward a satisfactory resolution. Olivia from Lumiqour

Response from LumiqourJun 23, 2026

Hi David, Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the results and understand your concerns regarding both the product and the refund process. After reviewing your account, we can confirm that your order was refunded a few months ago. We apologize for any confusion surrounding the status of your refund and any frustration this may have caused. Regarding the product's effectiveness, results can vary from dog to dog. While some pet owners notice improvements within 3–4 weeks of consistent daily use, others may require a longer period before seeing noticeable changes. It's also important to ensure the product is being given every day and that the dosage matches the dog's weight, as outlined on our website. To better understand your dog's experience, we'd appreciate knowing how long your dog was consistently using the product and whether the recommended dosage guidelines were followed throughout the trial period. Our goal is to ensure the product was used as intended before evaluating its effectiveness. We genuinely value your feedback and would be happy to discuss your experience further. Please feel free to contact us at [email protected] so we can review the details with you directly. Olivia from Lumiqour

Response from LumiqourJun 23, 2026

Hi Tom, We’re very sorry to hear about your experience and understand how frustrating it must be to wait so long for your order, only to have the tracking show it as delivered when you never received it. We take situations like this seriously and would like the opportunity to investigate further and work toward a resolution. Please feel free to contact us at [email protected] with your order details so our team can review the shipment and assist you directly. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 21, 2026

Hi Shayna, Thank you for taking the time to share your experience, and I’m very sorry to hear about the issues you’ve described. We understand how frustrating it is to not receive an order after placing it, and even more so to feel that communication has not been resolved. We also take concerns about billing and subscription charges very seriously, and we’re sorry for the distress this situation has caused. This is not the experience we want for our customers. If you haven’t already been assisted, please contact our support team at [email protected] with your order details so this can be urgently reviewed and escalated. We appreciate you bringing this to our attention, and we’re sorry again for the inconvenience and frustration. Olivia from Lumiqour

Response from LumiqourJun 18, 2026

Hi there, Thank you for sharing your experience, and I’m very sorry to hear what has happened. I completely understand how frustrating and disappointing it must be to still not have received your order after such a long time, especially after multiple attempts to resolve it and request a refund. That’s not the experience we want anyone to have, and I’m sorry for the lack of communication you’ve received. At this point, this should be escalated for urgent review. Please contact our support team again at [email protected] and include your order number and any previous email correspondence. If you’ve already done that without response, I sincerely apologize—please resend and mark it clearly as “URGENT – UNDELIVERED ORDER REFUND REQUEST”, so it can be prioritized for immediate attention. We appreciate you bringing this to our attention, and I’m sorry again for the frustration this has caused. Olivia from Lumiqour

Response from LumiqourJun 17, 2026

Hi Diana, Thank you for sharing your honest feedback, and I’m sorry to hear about your experience. We understand how frustrating and disappointing it is to use a product consistently for several months and not see the results you were hoping for—especially after receiving encouraging messages to continue. Your concern about the lack of change after six months is completely valid. We also appreciate you taking the time to reach out multiple times. If your refund or guarantee request has not been properly resolved, please contact our support team again at [email protected] with your order details, and we will escalate this to ensure it is reviewed appropriately and handled fairly. We’re sorry for the frustration this has caused, and we appreciate you bringing it to our attention. Olivia from Lumiqour

Response from LumiqourJun 15, 2026

Hi Patricia, We're sorry to hear about your experience and understand how frustrating this situation must be. We'd like the opportunity to look into your order and help resolve this matter as quickly as possible. Please feel free to contact us at [email protected] with your order details so our team can investigate the shipping issue and provide an update. We value every customer and are committed to finding a solution. Olivia from Lumiqour

Response from LumiqourJun 14, 2026

Hi Haley, Thank you for taking the time to share your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to feel that your concerns have not been addressed, especially when you've reached out multiple times regarding a refund request. This is not the level of service we strive to provide, and we're sorry for the disappointment and inconvenience this has caused. We appreciate you bringing this to our attention and would like the opportunity to make things right. Please contact us again with your order details, and we will ensure your refund request is reviewed as quickly as possible. Thank you for your honest feedback. We take it seriously and will use it to improve our customer experience. Olivia from Lumiqour