LumiqourReviews of lumiqour.com

Response from LumiqourJul 2, 2026

Hi Regann, We're truly sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and lack of communication you've experienced. We take concerns like yours very seriously and would appreciate the opportunity to investigate what happened with your order and work toward a resolution. If your issue has not yet been resolved, please feel free to contact us at [email protected] with your order details so we can review your case as quickly as possible. Your feedback is important to us, and we're committed to improving both our service and our customers' experience. Olivia from Lumiqour

Response from LumiqourJun 30, 2026

Hi Beverly, We’re very sorry to hear about your dog’s experience and understand how concerning this must have been, especially with the vomiting stopping once the supplement was discontinued. Your pet’s wellbeing is our top priority, and we take situations like this seriously. While many dogs tolerate Turkey Tail well, individual sensitivities can occur, and we always recommend stopping use if any adverse reactions appear. We also sincerely apologize for the delay and lack of response to your previous messages regarding your return request. This is not the level of support we aim to provide, and we would like to make this right for you as quickly as possible. Please reach out to us directly at [email protected] with your order details so we can review your case and arrange a suitable resolution for both the opened and unopened boxes. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it. Olivia from Lumiqour

Response from LumiqourJun 29, 2026

Hi Matthew, We're sorry to hear that your dogs experienced stomach issues and that you haven't received a response regarding your refund request. That’s certainly not the experience we want for our customers. We'd like to make this right. Please reach out to us at [email protected] with your order number so we can look into your case and assist you as quickly as possible. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 29, 2026

Hi Connie, We're sorry to hear about your experience and understand your frustration. We can confirm that your subscription has already been cancelled, so you will not be charged again and no further orders will be processed. If your refund is still outstanding or you have any remaining concerns, we'd like the opportunity to review your case and assist you further. Please feel free to contact us at [email protected], and we'll be happy to help. Olivia from Lumiqour

Response from LumiqourJun 29, 2026

Hi Rob, We're truly sorry to hear about your experience and understand how frustrating it must be, especially when you're waiting for products intended to support your dog's health. We sincerely apologize for the lack of clear updates regarding your shipment and for the inconvenience this has caused. This is not the level of service we strive to provide. We'd like the opportunity to investigate your order and work toward a resolution as quickly as possible. Please feel free to contact us at [email protected] with your order details, and we'll personally look into the status of your shipment and assist you further. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 29, 2026

Hi Giovanna, We're very sorry to hear about your experience and understand how upsetting it is to not receive your order or the support you expected. This is not the experience we want for our customers, and we'd appreciate the opportunity to investigate what happened and make things right. Please feel free to contact us at [email protected] with your order details so we can review your case and assist you as quickly as possible. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 26, 2026

Hi Steve, Thank you for sharing your experience, and I’m truly sorry to hear about the stress you’ve been going through with your puppy’s health. We understand how concerning this situation must be, especially when you’re trying different options and closely monitoring her condition. We also sincerely apologize for the difficulty you’ve had reaching our team. That is not the experience we want for any customer, and your message will be followed up so it can be reviewed and improved. Regarding your questions about our Turkey Tail formulation and processing methods, our product is produced through vetted manufacturing partners under strict quality and safety controls. If you would like more specific details (such as extraction methods or batch-related information), our support team can provide clarification directly based on your order. Please feel free to contact us anytime at [email protected]. We will make sure your concerns are properly looked into and addressed. We appreciate you taking the time to leave feedback, and we wish you and your puppy all the best moving forward. Olivia from Lumiqour

Response from LumiqourJun 24, 2026

Hi Cheryle, Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. First, we can confirm that your subscription was successfully cancelled on June 24. However, the most recent charge you are seeing was processed on June 12, prior to the cancellation being completed. Because that order had already entered the fulfillment process, it was shipped and delivered. Please rest assured that no future orders or charges will be generated moving forward. Regarding the product results, we understand how disappointing it can be when you don't see the improvement you were hoping for. With our Turkey Tail formula, results can vary from dog to dog, and many customers begin noticing changes after 3–4 weeks of consistent daily use. It's also important that the dosage matches your dog's weight, as recommended on our website. To better understand your dog's experience, we'd love to know how long your dog was on the product and whether the recommended dosage was being followed consistently. In some cases, dogs may require a longer period of use before noticeable results are observed. We sincerely apologize if you felt unsupported during this process. Our goal is always to assist our customers, and we'd appreciate the opportunity to review your concerns further. Please feel free to contact us at [email protected] so we can look into your case in more detail. Olivia from Lumiqour