LumiqourReviews of lumiqour.com

The customer service is beyond terrible. If you plan on trying to get a refund since your dog refuses her food with this sprinkled on top GOOD LUCK. no customer service number to call of course and I’ve sent no less than 5 emails asking and not one reply. I’d never try anything with this company again. Seems sketchy you can call anyone

Lumiqour LLC Is F RATED ON BBB they pray on animals and there owners the stuff is junk from china ! Scam scam scam They answer reviews with a standard story ! Will NOT tell where there drugs for animals are made and will NOT EVEN DISCLOSE EVERYTHING INSIDE OF THE DRUGS FROM CHINA! Run from this company!

I purchased this in the desperate hope I could reduce my old dog's large lumps. I gave her probably half a scoop more each day until she completely finished the jar. They did not reduce at all and in fact, they continued growing. I contacted Lumiqour who apparently offer a refund if it doesn't work. They wanted to know the details of my dog and how much I gave her etc. Then I didn't hear back. I contacted them again and they asked the same details again - and then said I should purchase another jar and try for a few more weeks. I told them they offer a refund if it didn't work - and it definitely didn't work - and of course I didn't want to purchase another jar - especially when they are continuing to grow. She then offered to give me 50% refund. This is BS. You either offer a refund or you don't.

Purchased this once, gave to my 13-year-old beagle/ridgeback that has fatty lumps, went through two containers and no change then they sent me another one and charged me $160 for another order that I did not place, tried canceling, no one responded, so I decided to keep trying and give it to her and still absolutely no change. I have requested to cancel and get a refund on that second order twice and no one responded. Now two more orders have been charged to my card and shipped to me each $160 when there are several emails of me requesting to not be on a subscription and not be charged. This product doesn’t work and They will just keep charging you until you cancel your credit card. Found the original email where they put me on a subscription for $40 for two containers but somehow it changed to $160 for two containers and the buttons to view change or cancel your subscription don’t work and the support email address is unresponsive. First order was in January and I’ve been billed every month since.

I ordered this for my senior dog. Website says it ships from the US, however mine was coming from Hong Kong. It never arrived, through much contact with customer service, they have stopped responding and will not refund or send product. Would NOT recommend!!!!

I never received the product that I ordered so I cannot say whether it is effective. But, if their product mirrors their customer service it would be terrible. I ordered and paid for the product in February. After a month it had not arrived and I called for assistance. I was advised the was a delay in shipping the product but it would arrive soon. After another two weeks I called again and was told the product was now with the shipper and would arrive soon. Again, it did not arrive and this time I was told there was nothing that Lumiqour could to help and that I would have to call the shipper for delivery. I called the shipper and after a lengthy phone call I was told the package was lost. At that point I wrote to Lumiqour and explained what I was told by the shipper and requested a refund. They did not respond to my initial or subsequent requests for a refund. All of this experience played out over a span of four months. Despite my numerous correspondence they never responded but did continue to send me advertisement, even after I unsubscribed. I've never experienced such horrible customer service and can't imagine how they stay in business.

STAY FAR AWAY FROM THIS SCAM COMPANY! I heard about Lumiquor through their Facebook ad. It went on and on about dogs with lumps and how their product was uniquely formulated to shrink those lumps and greatly enhance the dog's lifespan and overall wellbeing. Despite feeling like it sounded too good to be true, I stupidly decided to place an order with them -- my 14yo dog had a lot of lumps and bumps and had been declining cognitively and physically over the previous few months and had gotten worse within the past week or two before I ordered these. I saw that they boasted their complete 90-day money-back guarantee, so I figured it was worth it to at least try them out and see if they helped him at all, and if they didn't, I could at least get my money back. I knew it sounded too good to be true, but I was so worried about my best friend that I took the chance. I didn't think to just do a simple Google search to see reviews about them, and that's on me -- although I have to say that they're clearly targeting dog-lovers whose animals are doing poorly and who will likely do anything to help them get better, so that part is pretty disgusting, honestly. Anyway, I placed the $120 order, "Buy 3 Get 3 Free," which claimed that the price would've been $300 otherwise. After placing the order, I went back to look at the products, and suddenly I see the same item offered at a different rate (way cheaper than the price I'd just paid a minute earlier). That irked me, but oh well, I figured 'what's done is done,' and I could always return the stuff for a full refund if it didn't work (that's what they claimed, anyway). Unfortunately, I placed the order on April 9th, and 36 hours later, my sweet old boy passed away in my arms. I emailed Lumiquor the next day to see if I could cancel the order before it shipped, but they said that it was already in transit and couldn't be cancelled. I had assumed when I ordered these that they would arrive within a few days to a week of the order. Once he passed, I figured, okay, I'll just start the return and refund process right when it arrives so that I can get my money back, since then I had to pay for cremation costs. These things didn't arrive until May 2nd, because apparently they're shipped from China or somewhere. If I'd known that at the beginning, I never would've ordered them (for a few reasons). I emailed Lumiquor again to explain the situation and ask for a full refund, and they emailed back with a counter offer of a partial refund, where I could keep the items, to avoid the return process. I asked how much the partial refund would be, and they said 30%!! Of a $120 order that I had to wait almost an entire month to receive! I responded saying no thank you, I'd rather have the full refund (obviously) and asked how to go about starting the return process. They responded with yet ANOTHER counter offer, this time of 50%. Again, I said no thank you, I want the entire 100% refund, how can I start the return process? After apologizing for the frustration this has caused, they gave me another BS offer: "We understand your request for a full refund. That said, we do want to resolve this fairly for you. As a goodwill gesture, we can offer a 75% refund, and you may keep the product." 75% is better than nothing, but I still wanted the full refund, especially since I no longer needed the product and wouldn't even feel safe giving it to my other dog or reselling it just because it was now obvious to me that this company is a total scam and almost certainly doesn't have safe products. After finally getting the message that I wanted the full refund, they gave me an address to return the product to (which turns out to be some random house in Nowhere, USA?), and said, "Once the package has been sent, all we need from you is proof of shipment to this return address, and we will be happy to issue your full refund immediately." I then tried to clarify that I would get the refund once I *shipped* the item, and they responded with, "Yes — once we receive the returned item and it has been checked in, you will be issued a full refund back to your original payment method." Unfortunately, I had a feeling that I would never see the refund if I did that, because I'm sure the package would've gotten "lost in the mail" or some other BS excuse. I asked if they could give me an 80% refund now, then once they receive the item, they could give me the remaining 20%. I never heard back from them. I finally emailed them again the other day (July 1st) to ask the same question, and they said, "After reviewing your request, the best we’re able to offer in this case is a 75% refund, which you may accept without needing to return the product. We’re unable to process an 80% split refund option or partial staged refunds." It looks like that's my only option now, so I'm trying that, but honestly, I'll be surprised if I get even $1 returned.

Two months ago I ordered and still have not recieved. At first customer service assured me it was en route. Still not delivered. Customer service won't return emails. Will not return money. This is a scam. How many people ordered and got nothing? But you know what I did get? Over 75 emails from Lumiqour asking me to buy more. Don't order, especially if you are in Canada. I can't believe they can still do business. Its sad really, could be a really good product, but because the fullfillment manager is clearly not doing a damn thing about it. Taking money from people is stealing.