LumiqourReviews of lumiqour.com

Response from LumiqourAug 1, 2026

Hi Nancy, We're truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the delay and the lack of communication you experienced. We have sent you an email with the latest tracking update for your order. If you don't see it, please check your spam or junk folder just in case. If you still have any questions or need further assistance, please don't hesitate to reach out to us at [email protected]. We'll be more than happy to help and make sure your concerns are addressed. Thank you for your patience, and we appreciate the opportunity to make this right. Olivia from Lumiqour

Response from LumiqourJul 30, 2026

Hi Kelsey, Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with your order and the delivery process. We understand how disappointing it can be to wait for a package and then not receive it despite the tracking showing as delivered. We’d like the opportunity to look into this matter and assist you further. Unfortunately, we’re unable to locate your order details using only the name provided in this review. Please feel free to contact us at [email protected] with your order number or the email address used when placing your order, and will be happy to help investigate and work toward a resolution. Thank you for giving us the opportunity to assist you. Olivia from Lumiqour

Response from LumiqourJul 28, 2026

Hi Jackie, Thank you for sharing your experience. We're truly sorry to hear that your dog didn't respond well to the product and that this has been a frustrating experience for you. Some pets can be picky about new supplements, and we often recommend gradually introducing the powder or mixing it thoroughly with a favorite wet food or treat to help with acceptance. However, we completely understand that every dog is different. We also want to clarify that we have replied to your email with our return instructions. If you haven't seen our latest response, please check your inbox or spam folder. Our support team is here to help and will continue working with you to resolve this matter. Please feel free to contact us at [email protected] if you have any further questions or need assistance locating our previous email. Olivia from Lumiqour

Response from LumiqourJul 27, 2026

Hi Janice, Thank you for sharing your feedback. We’re sorry to hear about the delay and understand how frustrating it can be to wait for your order. We have sent you an email with the latest tracking update for your shipment. Please check your inbox, and if you need any further assistance or have questions regarding your order, feel free to reach out to us at [email protected]. We appreciate your patience and the opportunity to help resolve this for you. Olivia from Lumiqour

Response from LumiqourJul 27, 2026

Hi Ross, Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding the product you received and understand how important it is to have the correct product and proper usage guidance, especially when it comes to your pet’s health and safety. We would appreciate the opportunity to look into this further and assist you with your order. Please feel free to contact us at [email protected] so our team can review the details and help address your concerns. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJul 25, 2026

Hi Kayla, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must have been, especially when you were looking forward to trying our product for Ollie. We’d like to clarify that your order has been fully refunded. We sincerely apologize for the frustration caused by the delivery issue and the lack of communication you experienced. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. If you have any further questions or concerns, please feel free to contact us at [email protected]. We’d be happy to assist you. Olivia from Lumiqour

Response from LumiqourJul 23, 2026

Hi Carrie, We're truly sorry to hear about your experience and understand how disappointing this situation has been. After reviewing your order, we found that it encountered an unexpected fulfillment issue that prevented it from being delivered as intended. To make things right, we have processed a full refund for Order #112137. We sincerely apologize for the inconvenience and appreciate your patience. If you have any further questions or need any additional assistance, please feel free to contact us at [email protected]. Olivia from Lumiqour

Response from LumiqourJul 20, 2026

Hi Pat, Thank you for sharing your experience. We're truly sorry to hear about the delay with your order and understand how frustrating it must be, especially after receiving a shipping confirmation. This is not the experience we want for our customers. We sincerely apologize for the inconvenience. We'd appreciate the opportunity to make this right by reviewing your order and your cancellation request. Please contact our support team with your order number if you haven't already, and we'll ensure your case is escalated to our fulfillment team for prompt review and resolution. Thank you for your patience, and we hope to have the opportunity to resolve this for you. Olivia from Lumiqour