LumiqourReviews of lumiqour.com

Response from LumiqourAug 24, 2026

Hi Cristian, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We’d like to clarify that your order was automatically canceled and refunded after we received an alert from your bank regarding the payment. This was the reason for the cancellation, rather than a decision made without explanation. At the same time, our records show that the order was delivered on August 20, 2026, to a parcel locker in Gallup, NM 87301. We sincerely apologize for the confusion surrounding your order, payment, and shipping updates. We’d be happy to review everything with you and make sure any remaining concerns are addressed. Please feel free to contact us at [email protected] so we can assist you further. Olivia from Lumiqour

Response from LumiqourAug 24, 2026

Hi Sabrina, We’re sorry to hear about the difficulties you experienced with the delivery and tracking of your order. We understand how frustrating it can be when multiple parties are involved and you’re unable to get clear answers about a package. We’d like to confirm that your order has already been canceled and fully refunded. Please allow a few business days for the refund to reflect on your original payment method. We apologize for the inconvenience and appreciate your patience while this was being resolved. If you have any further questions, please feel free to contact us at [email protected]. Olivia from Lumiqour

Response from LumiqourAug 17, 2026

Hi Margot, Thank you for sharing your feedback. We’re sorry to hear about your experience with the BOGO offer, shipping delays, and the difficulty you had getting your missing container addressed. We understand how frustrating this can be, especially when consistency is important for your dog. We’d appreciate the opportunity to look into your order and make sure your concerns are properly addressed. Please feel free to contact us at [email protected], and we’ll be happy to assist. Olivia from Lumiqour

Response from LumiqourAug 17, 2026

Hi Sherian, We’re sorry for the frustration this situation has caused. We’ve checked your return, and we can confirm that your refund has already been processed. If you have any questions or need further assistance regarding the refund, please feel free to contact us at [email protected], and we’ll be happy to help. Olivia from Lumiqour

Response from LumiqourAug 15, 2026

Hi Aaron, We're sorry to hear that you had a disappointing experience with our product. We’d appreciate the opportunity to understand what went wrong and see how we can help. Please feel free to contact us at [email protected], and our team will be happy to assist you. Olivia from Lumiqour

Response from LumiqourAug 8, 2026

Hi Lynda, We’re truly sorry to hear about your experience and understand how frustrating it must be to have your orders repeatedly sent with an incorrect ZIP code, especially after providing the correct shipping information multiple times. We’re glad to hear that you’re happy with the product itself, but we sincerely apologize that our service and shipping process have fallen short of your expectations. We’d appreciate the opportunity to look into the charges and shipping issues and work toward resolving this for you. Please feel free to contact us at [email protected] so we can review your order details and assist you further. Olivia from Lumiqour

Response from LumiqourAug 7, 2026

Hi Tanya, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration regarding the delivery time, communication, and concerns about your order. We’d like to clarify that Lumiqour works with multiple manufacturing facilities, and the fulfillment location can vary depending on the customer’s location and where the order is processed. We do not always have visibility into the exact facility each individual order ships from. Regardless of the fulfillment location, our products are made in an FDA-approved facility and we remain committed to maintaining quality and safety standards. We also apologize for the confusion regarding your Buy One Get One Free offer and would like the opportunity to look into your order details and the previous communication to make sure this is properly addressed. Please feel free to contact us at [email protected] so we can review your order and assist you further. Olivia from Lumiqour

Response from LumiqourAug 6, 2026

Hi Annette, Thank you for taking the time to share your feedback. We're sorry to hear that you haven't seen the improvements you were hoping for after two months of use. We understand how disappointing it can be, especially when you're trying to support your dog's health. While some dogs show noticeable changes within the first month, it's also completely normal for others to take 2–3 months or longer before owners begin seeing benefits such as softer lumps, improved mobility, increased energy, or healthier skin. These supplements work best when used consistently over time and are not intended to provide overnight results. We'd love the opportunity to learn more about your dog's situation and see how we can help. Please feel free to reach out to us at [email protected]. Olivia from Lumiqour