LumiqourReviews of lumiqour.com

SCAM ALERT !!! I ordered the lumps product. Their products are priced in Euro currency and I was not made aware that they ship from overseas! When I was contacted by customs in Madrid the shipping originated from Hong Kong and was declared as Washing soap !!! I contacted Lumiquor custumer service a few days later and the reply from a person called STACY , was that due to problems in address the deliver was returned to their warehouse. My response was that I DO NOT wish for re shipping but instead request a refund . And to DOUBLE SCAM this company : Today , one month after making my first order ( which I cancelled and still waiting for the full refund ! ) I see that I was charged again for my subscription to which I NEVER SIGNED UP TO !!!! BE AWARE they huge scam and I hope STACY you are not AI and you will resolve this matter , to avoid your business getting more and more bad reviews and legal problems.

Horrible customer service - two months in a row i cotacted to cancel mu subscription, they said they did and continue to charge; and now find some excuses that I did not warn them 3 days in advance; Raising an official complaint against this company. Also bear inmind the products they advertise are not the products that arrive at your house; so-say an arthritis medication and I recevied gut supplements. All fake

"We can process a full refund to the same method of payment. We’re happy to do this immediately, no questions asked, as long as you’re willing to remove your Trustpilot review." As I mentioned in my previous review, I attempted to contact this company multiple times with no response. Only after posting my review did they finally reply. I requested a refund, which I am legally entitled to. Their response was: "We can process a full refund to the same method of payment. We’re happy to do this immediately, no questions asked, as long as you’re willing to remove your Trustpilot review." I believe customers should be aware that a response was only provided after leaving a public review, and that the refund was made conditional upon removing it. Some of us still have integrity. Unfortunately, Chris (no last name provided), who presented himself as the new owner of the company, and Stacy (no last name provided) from customer service, have shown none. I genuinely cannot understand how Chris believes this is an acceptable way to run a business. If this is the type of unethical behavior coming from the top, I certainly would not trust anything they sell or offer. Because of this experience, I also find it difficult to trust any positive reviews about this company, as it appears reviews may be influenced or pressured. I mean, seriously, Chris, you can do better,you should do better. For transparency, I am including both emails below. I would also like to note that neither email contains a privacy policy or any mention of how customer data is handled. (From Chris) Hi there, I wanted to personally reach out and sincerely apologize for your past experience with us. To be completely transparent, this brand is now under new ownership. We’re actively working to correct issues caused by the previous owner, especially around customer service, and to rebuild trust the right way. I understand how frustrating your experience must have been, and I’m truly sorry for that. As part of this effort, we’d like to offer you a full refund. If you’re willing to remove your Trustpilot review, we’ll be more than happy to process the refund immediately, no questions asked. Once the refund is issued, we’ll send you a confirmation along with a screenshot so you have full proof that it’s been completed. There’s absolutely no pressure here, this is simply an option we wanted to offer as a way to make things right and move forward on better terms. Thank you for taking the time to read this, and again, we truly apologize for your experience. Please let me know how you’d like to proceed. Best regards, Chris - New Owner Lumiqour Pets from Stacy Hi Maria, Thank you for your message. We can process a full refund to the same method of payment. We’re happy to do this immediately, no questions asked, as long as you’re willing to remove your Trustpilot review. There’s absolutely no pressure here, this is simply an option we wanted to offer as a way to make things right and move forward on better terms. Thank you for taking the time to read this, and again, we truly apologize for your experience. Please let me know how you’d like to proceed. Best regards, Stacy Lumiqour Customer Service

this company that distributes CALVRIS SCALP RELIEF CREAM are incredibly frustrating to deal with. pre payment customer service is amazing. until post payment after sales customer support. Stacey. always Stacey. even if you demand to speak to someone higher. You get Stacey. Followed the refund policy to the letter. they agreed to refund me but only 50%. so i paid $92. she refunded me $18 WTF? for the 5th time i requested someone higher to speak to. 4 days now. no replies. what A-holes. Do not buy anything from CALVRIS period. find another brand. LUMIQOUR LLC own CALVRIS

DO NOT BUY from this company, my dog was taking the probiotics and it ended up in her having a seizure. The vets had never even heard of this brand. Avoid at all costs

SCAM! Simply, the product does not work and when you request the “MONEY BACK GUARANTEE”, they r drag thier feet, offer you 50% back , then 75%. I had to complain to my bank to get refunded!

SCAM SCAM SCAM SCAM Avoid this company, customer service is a joke, they have refused to refund, I don't even want to give my pet the product as I no longer trust it's contents.

Ordered turkey tail for fatty lipomas for our lab. Tried to purchase buy 1 get 1 however was charged and sent buy two get two free. We started our lab out with the recommended dose for his weight. Within a week, our dog began showing disinterest in his food which was very unusual for him. He then began vomiting and the started having diarrhea. After two weeks of trying to treat this on our own we took him to the vet and were told to stop the turkey tail (we had already done this). We also had to change his food to an easy to digest food as well. I requested a refund for two of the boxes. We opened one box and lost the scoop so opened a second. Lumiquor offered a partial refund for the remaining 2 boxes. Wish had looked at the reviews prior to purchasing. A waste of $100 and in the end cost me an extra $300 in a vet visit to resolve stomach issues.