Lumiqour Reviews | Read Customer Reviews of lumiqour.com

Lumiqour Reviews | Read Customer Reviews of lumiqour.com

Lumiqour reviews

Showing 252 reviews with 1 star · Clear filters

Julia B.
Feb 18, 2026
⭐ 1 Star
⭐ 1 Star – Feels Like a Scam This company feels like an outright scam. I have been charged multiple times through an auto-renewing subscription that I did not knowingly agree to, and to make matters worse, I have not received any items. Despite this, customer service refuses to issue a refund and simply hides behind generic policy wording. There has been no delivery, no tracking confirmation, no resolution — just excuses. Taking money repeatedly without providing goods and then refusing a refund is unacceptable and unethical. Customer service is unhelpful, dismissive, and clearly trained to shut complaints down rather than solve them. This feels like a deliberate setup designed to trap customers into subscriptions and keep their money. I strongly advise others to avoid this company entirely. Check your bank statements carefully if you’ve ordered from them. Once they take your money, getting it back appears to be extremely difficult. I will never use this company again.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to read this and we want you to know that we hear every word you have shared. Being charged without receiving your order and then feeling dismissed by our support team is completely unacceptable and we sincerely apologize that this has been your experience with us. We understand why you feel the way you do and we are not here to make excuses. This is not who we are and not the standard we hold ourselves to. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure that everything is fully resolved, including a thorough review of all charges. You have our commitment that this will be taken seriously at the highest level. We truly appreciate your patience during what we know has been an incredibly frustrating experience and we are determined to make this right! 🐾 Sarah, Lumiqour Customer Care
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Marina C.
Feb 17, 2026
Worst customer service in a long time
Worst customer service in a long time! I ordered some supplements for my dog on the 22nd January. On the 23rd I received confirmation email with the tracking number. I kept checking tracking, but Royal mail was still expecting the parcel several days later. I wrote to support to ask what had happened to my order. Stacy responded by apologising & we said it was in transit. Over the following days, I sent further emails as tracking showed it hadn’t been received by Royal Mail, only to be told by Stacy my query had been escalated. Eventually, I wrote to cancel the order & request a refund only to get a response, saying the order had returned to Lumiqour as undeliverable because the address was incomplete. That was a complete fabrication because tracking showed it still hasn’t been received by Royal Mail. I refused to repeat my address as I knew they had the correct details & requested a refund. My request was denied because Stacy said the order could not be cancelled as it was in transit. This was after I told her that I would not repeat my address as I didn’t want the product as I wanted a refund. I advised her if they did send out the parcel I would refuse delivery & ask for it to be returned to sender. Stacy ignored my request for a refund & the product was finally dispatched nearly 4 weeks after I paid for it. I have sent copies of all the emails to my bank to request a charge back. I do not want the products. Furthermore, I shall be complaining to Facebook because this company should not be allowed to advertise as they clearly mislead their customers with their dishonesty
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to read about your experience and we want you to know that we take everything you have shared extremely seriously. We completely understand your frustration and we sincerely apologize for the way this has been handled at every stage. The experience you have described is absolutely not the standard we hold ourselves to and we are deeply sorry that you have been left feeling misled and unheard throughout this process. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure that this is fully and properly resolved, including a thorough review of all correspondence and the refund you have requested. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
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Sarah
Feb 17, 2026
Scammers
If I could give a star rating below 1, I would. I ordered this item 4 weeks ago and it still hasn’t even reached the UK. I reached out to them to ask where it was and where it was coming from and was met with lots of BS about how they have different couriers and warehouses. It’s from CHINA, just admit it. But they won’t because they know the product is crap. I also got signed up for a subscription without my consent. DO NOT BUY FROM LUMIQUOR!! Scammers
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear about your experience and we completely understand your frustration. We sincerely apologize for the delay in receiving your order and for any confusion around where your order was being shipped from. We always want to be fully transparent with our customers and we are sorry if that was not the case here. We also sincerely apologize for any confusion around the subscription and we completely understand why this has left you feeling the way it has. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure everything is fully resolved for you. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
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Charlotte A.
Feb 14, 2026
Completely disgraceful customer service I ordered the mushroom powder on 14th…
I ordered the mushroom powder on 14th January and I'm still waiting for the tracking to be updated just keeps saying 'no tracking available at the moment' emailed them directly they will not refund me and keep saying for me to just be paiteint for my order to arrive its been 4 weeks and i have no product and tracking does not work. They say they value there customers online but they don't at all they just take your money do not buy from them theyre a disgrace of a company and I will be taking legal action against them for this. Certinly wish I'd have looked at all these poor reviews before purchasing from them! But they need to be reported! look at all the disheartened, unsatisfied customers they are fraudsters and should be ashamed of themselves. Everyone avoid at all costs theyll rob you blind and have no customer value at all!
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear about your experience and we completely understand how frustrated and let down you must be feeling after four weeks of waiting with no resolution. We sincerely apologize that our support team has not handled this in the way you deserved and we want you to know that this is absolutely not the standard we hold ourselves to. We hear you and we are not here to make excuses. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure this is fully resolved for you as quickly as possible, including a thorough review of your order and the refund you have requested. We truly appreciate your patience during what we know has been an incredibly frustrating experience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
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Cheryl M.
Feb 14, 2026
not working as advertized
It's not shrinking the lump on my dog's belly, at all.
Response from LumiqourMar 1, 2026
Hi, we are so sorry to hear that you have not seen the results you were hoping for yet and we completely understand how disheartening that must feel. Results can vary from dog to dog and we would love the opportunity to look into this further and support you personally on your pup's journey. Please do not hesitate to reach out to our support team directly and we will do everything we can to help. We truly appreciate your patience and we are rooting for your pup! 🐾 Sarah, Lumiqour Customer Care
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Tim
Feb 11, 2026
Do not use
Do not use. Product takes nearly a month to arrive and they claim it’s been shipped when it hasn’t. Asked to cancel my order for a full refund which they won’t agree to. Offered to send all the products back which is unopened but they say you can’t return it either. They have offered a 30% refund around 3 weeks ago and that hasn’t arrived either. Apparently they are working on it. Complete scam oh and you need to ensure you cancel the subscription which is sneakily set up without making it clear. Avoid this company!!! 1st March update The below response from the company is laughable. After sending probably a further 6 or 7 emails I get one back on the 18th of February telling me that the refund has now been processed but here we are nearly two weeks further on and still nothing received. No contact from the company unless you send multiple emails and when you do eventually get one back it just says something like our team are working on it and your refund could take 5-10 days depending on your bank. Just an absolute joke from start to finish an I’m not interested in anyone reaching out from the company, I just want my money back which is something they are happy to advertise but clearly not happy to action.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear about your experience and we completely understand how frustrated and let down you must be feeling. We sincerely apologize for the delays, the lack of clarity around the subscription and the fact that your refund has still not been processed after three weeks. This is absolutely unacceptable and not the standard we hold ourselves to. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure that your refund is processed and everything is fully resolved for you as a matter of priority. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
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Lisa P.
Feb 6, 2026
Not a legit company
Not a legit company. Do not order the Turkey tail mushroom supplement. It ships from China. They do not honor the refund policy on the website. Stacy is AI.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear that your experience has left you feeling this way and we completely understand your frustration. We want to assure you that we take every concern raised here with the utmost seriousness and we sincerely apologize that our refund policy was not honored in the way it should have been. This is absolutely not the standard we hold ourselves to. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure everything is fully and properly resolved for you. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
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Doug A.
Feb 6, 2026
LATE order
I ordered, and paid for, the mushroom product for our dogs nearly a month ago and still have not received the order. This is NOT a reputable company and evidently this is manufactured in China.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear that your order has not arrived after nearly a month and we completely understand how frustrating this must be. We sincerely apologize for the delay and for the experience this has caused. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure your order is located and this is fully resolved for you as quickly as possible. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
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