LumiqourReviews of lumiqour.com

Response from LumiqourSep 30, 2026

Hi Tammy, We’re very sorry to hear about your experience and understand how frustrating it must be to see delivery photos showing your packages at an address that doesn’t appear to be your Post Office Box. We’d like the opportunity to look into this again and make sure your concerns are properly addressed. Please email us at [email protected] with your order details and a reference to this review so we can locate the case and review the delivery information with our team. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourSep 29, 2026

Hi there, We’re sorry to hear about your experience and understand how frustrating it must have been to see further charges after you believed the issue had been resolved. We’d really like the opportunity to look into this and make sure your concerns are properly addressed. Please feel free to contact us directly at [email protected] with your order details so we can review your account and assist you further. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourSep 9, 2026

Hi Kathleen, We’re very sorry for the frustration and lack of communication you experienced while waiting for your refund. We completely understand how upsetting it must have been to return the product, provide the tracking information, and then not receive a timely response. I’ve checked your order and can confirm that your order has already been fully refunded. We sincerely apologize that this wasn’t communicated to you sooner and for the inconvenience this caused. If you have any further questions or concerns, please feel free to contact us at [email protected], and we’ll be happy to assist you. Olivia from Lumiqour

Response from LumiqourSep 7, 2026

Hi there, We’re truly sorry to hear about your experience and completely understand your frustration, especially when your order hasn’t arrived and you haven’t received the resolution you expected. We’d really like the opportunity to look into this and help get things sorted. Please feel free to contact us at [email protected] with your order details so our team can investigate the shipment and refund status for you. We appreciate you bringing this to our attention and hope we can make this right. Olivia from Lumiqour

Response from LumiqourSep 5, 2026

Hi Brian, I completely understand your concern, and I’m sorry for any confusion this may have caused. After reviewing your account, I can confirm that the order was created as part of an active subscription, which automatically renewed according to the terms selected with the original purchase. We understand that subscription details and renewal terms can sometimes be easy to miss. When the subscription was created, a confirmation email was sent to your address with the order details. The “Save more with Automatic Refills” option is completely optional and enrolls customers in our subscription service at a discounted rate, with no long-term commitment. It can be cancelled at any time. If you’d like assistance cancelling the subscription or have any questions about the charges, please feel free to contact us at [email protected], and we’ll be happy to help. Olivia from Lumiqour

Response from LumiqourSep 4, 2026

Hi Nathalie, Thank you for sharing your feedback. We’re glad to hear that you love the product, but we’re truly sorry that your experience with delivery and customer service has been frustrating. We understand how disappointing it is to have an issue with an order and feel that you’re not receiving the follow-up you deserve. We’d really appreciate the opportunity to look into this and make things right. Please feel free to contact us at [email protected] with your order details so we can review your delivery and refund concerns and assist you directly. We sincerely apologize for the inconvenience and appreciate your patience. Olivia from Lumiqour

Response from LumiqourAug 28, 2026

Hi Natalie, We’re very sorry to hear about your experience and understand how concerning unexpected charges can be, especially when you’ve already requested that payments stop. We’d be happy to look into this for you, but unfortunately, we’re unable to locate an order or subscription using the name “Natalie” alone. To help us find your account and investigate the charges, please contact us at [email protected] with the email address used when placing the order, your order number (if available), or any other relevant order details. Once we’re able to locate your account, our team can review the payment history and subscription status and assist you accordingly. We sincerely apologize for the frustration and look forward to helping resolve this. Olivia from Lumiqour

Response from LumiqourAug 27, 2026

Hi Kathy, Thank you for sharing your experience. We’re sorry to hear that you haven’t noticed the changes you were hoping for and that the additional order communication felt frustrating. Turkey Tail Probiotic isn’t an overnight fix and works best when used consistently every day over time. While some dogs may show improvements within the first month, it’s also completely normal for others to take 2–3 months before their owners begin noticing changes such as increased energy, improved mobility, healthier skin, or changes in the appearance or feel of lumps. We completely understand wanting to see results before continuing to invest in a product. If you’d like us to look into your orders or subscription and help with your concerns, please feel free to contact us at [email protected]. Olivia from Lumiqour