Bob B.
First time with this company.
First time with this company. Cummunication with customers on order placement, picking and shipping is over the top, ... others could learn from you. Product knowledge and how they work with best option for my dog(s) who are 14 yrs apart in age. Shipping was fast, convienent. And the fact You choose to follow up after the delivery ... computer generated or not goes along ways with customer appreication. Which to me .. is a Major problem with corperate today. Corperate dont care at all, "just gimmie you're hard earned money, then go away, we dont care bout quaulity or you" mentality today. Opinion: corperate are to Ego driven in thinking they provide us all and we Need to be grateful... instead of... we Need to develop quaulity to customers with service to keep repeat sales with reputation. Corperate thinking is to stupid to understand this these days. What do I know tho. Im just a dummy in the corperate world.
Response from LumiqourJun 30, 2026
Hi Bob, Thank you so much for taking the time to leave such a thoughtful and detailed review! We're truly grateful for your kind words about our communication, product guidance, fast shipping, and follow-up after delivery. It means a great deal to us to know that these efforts made a positive impression, especially as a first-time customer. We're also happy to hear that our information has been helpful for both of your dogs, despite their very different ages. Every pet has unique needs, and we're committed to providing the support and resources our customers need to make informed decisions. Your feedback about customer service really resonates with us. We believe that caring for our customers doesn't end once an order is placed, and we're committed to providing both quality products and ongoing support every step of the way. Thank you again for your trust and support. We look forward to being part of your dogs' wellness journey for years to come. Olivia from Lumiqour