LumiqourReviews of lumiqour.com

Response from LumiqourJun 5, 2026

Hi Eric, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration you’ve experienced regarding your order and tracking. We understand how concerning it is when a package has not yet arrived and when tracking information is not working as expected. We also apologize for the difficulty you’ve had reaching our support team and for any email delivery issues you encountered—this is not the experience we want for our customers. We would like to assure you that your order is valid and not fraudulent, and we take concerns like this very seriously. In some cases, tracking updates may not immediately sync with carrier systems, especially during international transit, but we understand this does not reduce your concern or frustration. We would really like the opportunity to properly review your order status and resolve this for you as quickly as possible. Please contact us directly at [email protected] so our team can investigate your shipment, confirm tracking details, and assist you further. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi Val, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We’re sorry that you did not see the results you were hoping for with your dogs. Please understand that results can vary from pet to pet, and in many cases consistent daily use over several weeks is needed before changes may be noticed. We also always recommend ensuring the correct dosage is being given based on your dog’s weight, as this plays an important role in effectiveness. Regarding your concern about the money-back guarantee, we’re sorry for any confusion. Our guarantee is intended to provide reassurance to customers, and we would like to review your specific case in detail to ensure everything has been handled correctly. We are also concerned to hear about an additional payment after cancellation. This is something we take very seriously, and we would like to investigate this immediately for you. Please contact us directly at [email protected] so we can look into your order, subscription status, and payment history and resolve this as quickly as possible. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi Susan, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with your order and refund. We understand how frustrating and disappointing it is to not receive your parcel after such a long wait, especially since December, and we sincerely apologize for the inconvenience this has caused. We also regret any delays in our email response times and understand how this would add to your frustration. We would like to assure you that your order and refund request are not being ignored. We would really appreciate the opportunity to review your case in detail and check what happened with your shipment and refund status so we can resolve this properly for you. Please contact us directly at [email protected] so our team can investigate immediately and assist you further. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi Miranda, Thank you for taking the time to share your feedback. We’re sorry to hear that you feel the product did not meet your expectations in terms of value and quantity. We understand that everyone has different expectations when it comes to product size and pricing, and we appreciate your honest input. Your feedback is important and will be shared with our team for review as we continue working to improve both our products and customer experience. If there is anything specific about your order you would like us to look into, or if you need any assistance, please feel free to contact us at [email protected] so we can help you further. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling this way. We understand your concerns regarding returns, subscriptions, and overall transparency. Our intention is always to clearly outline all purchase terms, including any subscription details and return policy information, at checkout. However, we’re very sorry if this was not clear in your experience or caused any confusion. Regarding returns, customers are typically provided with return instructions based on the most efficient processing location available to us at the time. We understand this may be frustrating, and we’re sorry for any inconvenience caused. We take allegations of fraud very seriously and want to assure you that we are committed to operating transparently and resolving customer concerns fairly. We would also like the opportunity to review your specific order and subscription details to ensure everything has been handled correctly. Please contact us directly at [email protected] so we can look into this further and assist you properly. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi there, Thank you for taking the time to share your feedback, and we are truly sorry for the distress and frustration you’ve experienced. First, we want to extend our deepest condolences regarding your dog. We are very sorry for your loss, and we understand how difficult this situation must be for you. We also sincerely apologize for the concerns regarding your subscription and the continued shipment. We understand how upsetting it is to feel that an order was processed after you had requested to stop deliveries. We would like to urgently review your account, cancel any remaining subscription activity, and investigate why the most recent order was processed. We also want to properly assist you with your return request for the unopened items and ensure this is handled in line with our policy. Please contact us immediately at [email protected] so our team can prioritize your case and resolve this for you as quickly as possible. Olivia from Lumiqour