Edward S.
Worse company to do business with
I have been waiting for my order for almost a month and I still do not have it customer service keeps telling me it is in transit but when I look at the tracking it is still in the same place since May 8 nothing sure take that long for delivery and to make it even worse they sent me a email reminding me that they will be charging my credit card again for my next delivery I have asked for a refund and have been told they can’t because it is in transit but if they can’t get it delivered in a timely manner that is not my fault I would not recommend buying anything from them.
Response from LumiqourJun 4, 2026
Hi Edward, Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you’ve experienced with your order, the tracking updates, and the subscription concerns. We understand how concerning it is when tracking appears to be stalled and you are not receiving clear delivery updates. We also apologize if our previous responses did not provide the clarity or reassurance you needed. This is not the experience we want for our customers. We would like the opportunity to look into your order and subscription status in detail so we can properly resolve this for you. Please contact us at [email protected] with your order information so we can investigate the shipment delay and review your billing concerns as quickly as possible. We appreciate your patience and the chance to make this right. Olivia from Lumiqour